Updated: Nov 18, 2019
One of the best ways to grow your business is to take better care of your existing customers.
By “watching the exits,” you can use existing customers to grow your business and take the pressure off having to find so many new customers.
Everyone knows it’s easier and cheaper to keep current customers happy than to find new ones.
That’s why customer relationship protocol is so critical. I’ve developed a cool methodology that guarantees stronger customer relationships and improved revenue for your business.
This system allows you assess, analyze, report and implement positive changes to your customer service protocol.
Here's what my system does for you:
Interview your customer service representatives (CSRs) and salespeople
Deliver communication tips and selling advice to your team members
Observe your CSRs in action
Interview your customers
Create useful reports on what’s really happening with your business
Analyze said reports and making recommendations
Improve customer retention
Improve employee retention
Leave less money on the table
Create systematic referrals
And much more!
Learn how the pop band, Coldplay, watches the exits for their brand in this article.
Watching the exits
Unhappy customers have a way of leaving without much warning or explanation.
Don’t let this happen any longer at your organization.
For more information and to discuss the possibilities, contact me today. Do the right thing for your customers, your brand and your bottom line.