Note: This article was first published as a Friday5 newsletter from Michael. Subscribe for motivational messages from Michael. Before I...

Panels can be a great addition to events. Fast-paced and generally more interesting than “talking head segments,” panel sessions are...

I teach people how to improve their communication skills. One of the most frequent questions at my keynotes and seminars involves getting...

Ever wonder how the sales profession got to be so challenging? It's not easy to navigate past the screeners, the Do Not Call Registries,...

One of the best ways to grow your business is to take better care of your existing customers. By “watching the exits,” you can use existin