Every business has a customer service problem. Tweet this
I’ve yet to work with a client who didn’t need help improving their service model.
In many cases, the people providing the customer service are the last to become aware of the problem because they are used to the way things are. A good consultant can spot such problems almost immediately.
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It’s cheaper to keep customers than to find new ones
Yet, most businesses pour tons of money into sales and spend relatively little money or energy improving existing customer service. It’s these scripts and systems that keep your company vital and profitable.
If, for example, your receptionist or customer service reps tell customers, “You’re all set,” you’ve got a serious problem. (more…)