Leaders, sales people and customer service reps often find themselves doing business with challenging personalities. Here are some helpful tips on the subject:
http://www.dbusiness.com/Blogs/Annual-2010/Persuading-Difficult-People/
Posts Tagged ‘difficult people’
Dbusiness magazine and I help you with difficult people
Wednesday, November 10th, 2010Holidays — great practice for dealing with difficult people
Monday, November 8th, 2010
As a communication consultant, I constantly remind clients that personal development is a double dip.
My various keynotes, seminars, and training sessions, for example, are designed to help clients co-exist with with different kinds of people.
And when we become better at coping with difficult people, we can easily transfer that skill set back and forth between home and work life.
That’s why the holidays are such a great time to practice dealing with difficult people. After all, siblings, in-laws, and even spouses usually give us many opportunities to cope during year-end family gatherings.
Here are two tips for getting along with people during the stressful holiday season:
1) Remember that you can’t change others. It’s far easier to adjust your response to others. I’ll give you many ways to do this during my upcoming teleseminar.
2) Emotion cripples rational discussion. Some difficult people love to get a reaction from you. Minimize the drama by using my communication strategies.
3) Find something you like about people you don’t like. It’s easy to “villianize” someone you don’t care for. Instead, try complimenting him or her. Make it sincere and over time the relationship will eventually improve. I’ll show you how to do this.
Learn more about how to cope by attending my Dealing With Difficult People teleseminar on Tuesday, November 23 at 3:30 PM ET. Register now for this great program.
I’ll teach you:
- Power language that stops difficult people in their tracks
- How to avoid negative people, even if you’re related to them!
- Ways to cope with hostile people who want to do you harm
- Tricks for confidence that keep difficult people at bay
- Much more!
If you can’t attend the call, listen to the recorded playback or purchase the one-hour audio CD version of the program. In any case, I’ll send you the 30-page e-book, Dealing With Difficult People, so your holiday season can be less stressful and more fun–both at home and at work.
Talk to you on November 23!
College ain’t what’s it’s cracked up to be?
Sunday, September 12th, 2010Perhaps watching the kids go back to school has got you thinking about your own brand of learning.
Here are some “back-to-school” specials followed by a surprising assessment of what a college education means these days.
This is a fantastic opportunity to take advantage of a concept called “lifelong learning.” For the next 48 hours, you’ll get half-off the following topics (only $19.95 instead of $39). I’ll send you a 60-minute audio CD and a 30-page e-book for each product ordered.
I’ll bet they didn’t offer you these classes in school:
Dealing With Difficult People and Challenging Situations
How to Give Remarkable Customer Service
As always, my information products are covered by an unconditional, money-back guarantee.
Remind me why we keep telling everyone to go to college?
For decades, we’ve been taught to believe that college makes people better off, but this is getting more difficult to prove. As Richard Vedder points out in his fascinating article in the August issue of Forbes magazine, a college liberal arts degree isn’t all it’s cracked up to be.
For starters, tuition in the last decade has risen an average of nearly 5% a year beyond inflation, according to the College Board.
The U.S. Department of Education reports that two in five students who start college, don’t get a bachelor’s degree withing six years.
Vedder informs us that 2.3 million people with bachelor degrees are looking for work. The average starting salary offer to 2010 graduates was only $48,700, down 1.3% from the year before, according to the National Association of Colleges & Employers.
So, why has this highly-coveted educational achievement been devalued? The fact is that most new jobs don’t require a college degree. According to Forbes, of the 30 occupations with the highest expected growth, only eight require a bachelor’s degree or higher. Most of the top ten, which include home health aides, customer service representatives and office clerks) require only “short-term, on-the-job training.”
Perhaps Vedder is correct when he suggests “credential inflation” is the reason people still inexplicably pursue a college education, even in the face of long-term debt and a dismal job market.
A college education may be portrayed as the Holy Grail, but remember this: at no time in our nation’s history have more than 28% of adults attained a college degree.
Whatever you decide, continue with a lifelong learning program. Always keep a professional development book on your night stand and a self-help audio program in your car.
New Year’s resolutions that pay big dividends
Tuesday, December 29th, 2009
If you’re like me, you’re looking for ways to have a better year starting January 1.
Below are nine easy ways you can become an even better person in 2010. Call them New Year’s Resolutions, goals or whatever, they offer a great return on investment.
Many of these improvements offer a double dip. If you become a better leader at work, for example, you are likely to become a better leader at home or for your condo association.
I’ve created easy-to-read e-books on the following topics and they will be instantly sent to you, when you place your order. You’ll receive tips you can use right away and the information is very affordable at less than $10 per e-book.
If, from now on, you want to:
The secret to improved customer service is more focused dialog with the customer. Unfortunately, auto-responders, Web site forms, reduced staffing and a faster speed of life tend to reduce the amount of focused dialog . . .
Freud–and Aristotle before him–noted that two things motivate most humans. Effective leaders know how to leverage what Freud called the Pain/Pleasure Principle. I’m referring to the anticipation of pleasure (which isn’t usually money) and the avoidance of pain . . .
Time, of course, is a limited commodity, but almost all of us can manage time by using systems. A system, for example, will keep you from losing things, which ultimately saves time . . .
Let’s be clear–stress is not natural. Sure, there’s good such a thing as good stress, but it is not normal to always be edgy. Many people are surprised to learn that stress is actually a choice–or more likely, a series of choices . . .
I teach how to deal with a dozen types of difficult people. The first step in dealing with them is to realize that the resulting conflict is because of you, not because of them. With a couple of easy techniques, your situation can be much better . . .
One of the easiest ways to become a better presenter is to deliver a unique message. A simple way to be different than other speakers is to not use PowerPoint. If you must use a projector, only use it during the middle third of your program because . . .
The best negotiations result in both parties wanting to do business again, but the Survivor mentality of modern businesspeople usually a conquer and destroy mentality . . .
There’s never been a better time to start a business. Digital products cost practically nothing to produce. Marketing programs are as inexpensive as ever, thanks to the clever use of social media and video marketing . . .
9 Become known as an industry expert
There are two ways to become an industry expert FAST. The first is to become known as a speaker in your area of expertise. The second method is to become a published author. Self-publishing makes this much easier than you think . . .
As always, you will be completely satisfied with my info products or I will make things right.
“Michael Angelo Caruso is a leader in the field of human development. An inspirational writer, Michael draws from a wide variety of teachings to help create positive growth for individuals and their companies.”
-Jerry Nehr, President, Creative Discoveries Training and Consulting
Here’s wishing you a safe, happy and prosperous New Year!
Sincerely,
Michael Angelo Caruso
P.S. For more on the power of New Year’s resolutions at work and at home, read my blog for DBusiness magazine.
