Posts Tagged ‘consultant’

“You’re all set” makes for a terrible presentation

Tuesday, January 15th, 2013

Michael Angelo Caruso customer service speaker training Every business has a customer service problem. 

I’ve yet to work with a client who didn’t need help improving their service model.

In many cases, the people providing the customer service are the last to become aware of the problem because they are used to the way things are. A good consultant can spot such problems almost immediately.

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It’s cheaper to keep customers than to find new ones

Yet, most businesses pour tons of money into sales and spend relatively little money or energy improving existing customer service.  It’s these scripts and systems that keep your company vital and profitable.

If, for example, your receptionist or customer service reps tell customers, “You’re all set,” you’ve got a serious problem. (more…)

Unsuccessful people always have advice

Thursday, June 28th, 2012

Once upon a time, a President of a great country wasn’t doing his job very well. 

His approval rating was very low and the public voted him out of office.

This was big news because the President was a Republican and the Republicans had held that office for a long time.

The President-elect, a Democrat, visited the sitting President to begin the complicated transition process.  During the meeting, the unpopular and ineffective Republican President offered the President-elect advice and counsel.

Herbert Hoover Later, the President sent his successor a 10-page, handwritten letter. 

Misspelling the President-elect’s name, the President urged the Democrat to “stay the course” with regard to the Republican agenda.

And that’s how Herbert Hoover handed off the United States Presidency to Franklin D. Roosevelt in 1932.

Unsuccessful people often try to influence others. 

People of moderate means frequently tell what they know about money management.

Overweight people are known to share diet tips.  And in my business–communication consulting–there are plenty of consultants charging big money for bad advice.

 

Unsuccessful people always have advice

Some of this information is worthwhile, but a lot of it can send you down the wrong path.

Be careful.  It’s a jungle out there.

 

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