Dealing With Difficult People TELESEMINAR

$39 per person

Challenging personalities aren’t going away.  In fact, it sometimes seems as though they might be procreating at a faster pace than “normal” people.

One of the secrets to dealing with difficult people is to respond rather than react.

Register for the next session or you can purchase the content on audio CD.  Both 60-minute programs come with a helpful 30-page, companion e-book.

You’ll learn:

-  Why some people can easily push your buttons
-  Accept that confrontation is good for you
-  Sharpen strategies for outsmarting the Owl (Know-It-All)
-  Techniques for dealing with the Possum (Fake Know-It-All)

-  What to say to effectively hush the Hyena (Gossip)
-  How to diffuse the Tazmanian Devil (Time Bomb)
-  5 Cool Ideas for dealing with entitlement-based employees
-  Why communication reduces stress from difficult people

-  Discover coping strategies for over 10 types of difficult people
-  Why the best form of conflict resolution is also the hardest
-  Three great ways to really get to know someone
-  Stop the “charging bull” from stampeding you

-  How to out fox a fox
-  Why you should never say “calm down” to an excited customer
-  How to stop the “puppy dog” personality from ruining your image
-  The magic phrase that gets a lazy person to perform
-  Why you should stop trying to change a negative person

Past attendees are very pleased:

Michael is warm, personable and gets the audience, involved. He has sound practical ideas that are easily utilized in personal and business relationships.
-Sharon Jordan-Crowley, VP, Professional Concepts Ins., Brighton, MI

I still practice the very helpful tactics you taught. Guess my company got a return on their training dollars, huh?
-Mary Bowers, Shell Chemicals, Houston, TX

I have brought in a number of professional speakers to educate our team. Michael is, by far, the very best, as evidenced by the highest ratings from our senior executive management team and front-line managers.
-Lori Mack, Shields Health Care, Boston, MA

What to Expect
Join Michael as you laugh and learn about handling difficult people. He’ll take you on his famous “who’s who at the zoo” tour and give you creative, effective ideas on how to cope with the three most difficult types of co-workers: the charging Bull (Micro-Manager/Intimidator), the Pig (Time Waster) and the Rat (Negative).

This content is available as: e-book, audio program, keynote speech, live seminar/training

Related products: If you’re interested in personal improvement, save money by purchasing FastLearnerAudio1 for Personal Development, which contains the Dealing With Difficult People audio CD, e-book and three other topics.

Also see: FastLearnerAudio2 for Leaders