How to Deal With Difficult People & Challenging Situations SEMINAR and TRAINING 
Laugh and learn as Michael tells you who's who at the zoo
Your most frustrating problems at work are exacerbated by ineffective communication. Reduce your stress by learning these proven techniques for dealing with different types of people and challenging situations.
Discover how to use Personality Style Analysis for immediate results. Learn the simple secret about dealing with difficult people that will improve your life instantly.
Also included is a powerful segment on how to tame the critters in Michael’s famous animal chart:
the Bull (Micro-manager, Intimidator), the Fox (Sniper, Gossip), the Pig (Time-waster) and the most challenging animal of all, the Rat (Negative, Pessimist).
Michael will cover special techniques for achieving comfort and confidence. It’s a two-part session you will never forget.
The first part of this program deals with the attendee’s psychology and why difficult people tend to aggravate.
Source material is drawn from Locke’s “blank slate” theory, Covey’s “begin with the end in mind” philosophy and
Michael’s “Hmmm” idea that suggests we “find something we like about people we don’t like.” We’ll also discover
the secret of stress-reduction by practicing the liberating philosophy known as “you can’t hurt me.” As a bonus,
learn Michael’s “5 Cool Ideas for Diffusing an Angry Person.”
The second part of this program contains Michael’s famous animal chart that identifies life’s most challenging
personalities. Developed during his 1995 speaking tour in Africa, Michael gives you the name of each difficult animal and its respective alias. He also identifies each animal’s characteristic traits and provides effective strategies for dealing with each animal.
Highlights of the chart include, the Bull (Micro-manager, Intimidator), the Fox (Sniper, Passive-aggressive), the selfish animal known as the Pig (Time-waster) and the most evil, vile animal of all the pessimistic, negative, Rat. A “who’s who at the zoo?” is included in Michael’s “Effective Coaching” audio program!
Also featured:
- Strategies for outsmarting the Owl (Know-It-All)
- Techniques for dealing with the Possum (Fake Know-It-All)
- What to say to effectively hush the Hyena (Gossip)
- How to diffuse the Tazmanian Devil (Time Bomb)
- 5 Cool Ideas for dealing with entitlement-based employees
