Archive for the ‘Speaking’ Category

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This Rotary fundraiser is an easy $10K+

Tuesday, April 30th, 2013

danville rotary michael angelo caruso seminar fundraiser

The Rotary Club of Danville raised $13,535

If you missed my recent call on how to raise money by holding a seminar fundraiser, I’ve got good news.

People called in from all over the country to learn how my seminar fundraiser program has raised over $150,000 for Rotary Clubs and Chambers of Commerce. 

We even heard from members of the Rotary Clubs of Corunna, Owosso, and Durand (COD) who banded together to stage such a fundraiser two years ago and are doing it again on November 13.

The good news is that the call was recorded.

 

Raise money and recruit members

To hear the playback recording just call 218-339-3699 and use access code 686134.  Reference code: 70

You can download the audio recording via iTunes or however you’d like using this link:   http://ow.ly/kxO2H 

The paint-by-numbers guide for staging a seminar fundraiser can be found here

Of course, I escort each event host through the process.  It’s really important to me that you are successful because my name is on your product!

 

It feels good to giveback!

Michael Angelo Caruso RotaryMy work with Rotary is in many ways the most rewarding thing I do. I wish everyone could feel the weekly gratification of service.

To learn more, simply “Like”my Troy Rotary Club’s Facebook page or visit the Rotary website.

The Perfect Apology — 5 Cool Ideas for saying “I’m sorry”

Monday, April 22nd, 2013

The perfect apology?

The perfect apology?

Reprint this article free of charge!  Just include a link to www.MichaelAngeloCaruso.com 

It’s not easy to apologize–especially if you really mess up.

The alleged Boston bomber may be in custody, but the drama won’t be officially over until the young man is tried, convicted, and has an opportunity to apologize to the people he hurt.

Fast forward:  The apology won’t be good enough.

Even famous people get practice in the art of saying, “I’m sorry.”

Tiger Woods, Mel Gibson, and Lance Armstrong, are just a few of the famous people who have had to apologize recently.

None of the apologies were taken very seriously.

Tiger Woods gave a very public mea culpa when he exposed the world to the underside of his marriage and his sexual habits.  The media statement proved that the perfect apology is beyond the grasp of the golf perfectionist.  Most people felt his speech suffered from too much stagecraft.

Mel Gibson is an actor, but the thespian wasn’t very convincing when it came time to say, “I’m sorry” for his racial rants.

Lance Armstrong lied repeatedly about using performance-enhancing drugs to win bicycle races.  His public apology to Oprah was lacking in countless ways.

 

Why it’s so hard to say “I’m sorry”

china flag michael angelo caruso blog lying

China's flag

A while back, the United States Air Force shot a Chinese fighter pilot out of the sky. The pilot had flown too close to an American aircraft and did not respond to radio warnings.

The unfortunate incident occurred during peace time, yet the United States did not apologize until months after the event.

When official condolences were finally issued, the language was stiff and cloaked in qualification.  Political analysts surmised that U.S. diplomats felt that an apology framed in remorse would somehow be an admission of guilt.

In the business world, warring departments, feuding workers, and militant customers can make an apology just as challenging.   Image management and legal exposure often come into play, as well.

Here are 5 Cool Ideas for words that heal at work and at home.

 

The perfect apology

1. Be convincingly sympathetic.
A person’s greatest need is to be understood.   Of course, the best way to be convincingly sympathetic is to actually feel sympathy.  When apologizing, find time to listen to the people involved, even if you don’t necessarily agree with them.  Try not to be defensive.  This shared time is a great opportunity to stage an apology, but not if you’re argumentative.


2. Let people be “right,” even if they are wrong.

In our hyper-competitive society, many people are infatuated with being “right.”  Being right can be complicated because what is “right” for one person may not suit another.  Of course, in order to be “right,” someone has to spend time and energy proving someone else “wrong.”

When apologizing, it’s important to validate the other person.  Allow that person to cultivate and defend his or her opinions.  If you must argue, find ways to take yourself out of the argument by offering non-biased documentation to support opposing views.


3. You can apologize without admitting guilt.

The Merriam-Webster Dictionary lists three definitions of the word “apology.”  The most commonly used meaning is “an admission of error or discourtesy accompanied by an expression of regret.”  But an apology is also “a formal justification” such as a defense or an excuse.  The apology is a lost art.

Years ago, attorneys began winning court cases by depicting apologies as an admission of guilt.  An apology is not about admitting culpability or even involvement.  After all, I can tell an employee, “I’m sorry you’ve been so sick,” without actually having caused the illness. 

If an employee takes a few days off due to a death in the family, you are certainly within your bounds to say something like, “I’m sorry for your loss” without being implicated in the death.


4. You can apologize without the other person apologizing.

“Please forgive me.”  These three words will put you on the fast track to healing, especially if they are delivered directly following your apology.  The words “please forgive me,” put the onus on the other person to set aside his or her resentment and anger, but does not obligate him or her.


5. The perfect apology should be repeated when necessary.

Remember the shampoo label directions when using “please forgive me.”  Repeat when necessary.  Try this bit of language the next time you have to apologize:  “I want to take complete responsibility for the bad things that have happened between us. I’m very sorry and would like to start over.  Please forgive me.”  Only say it if you mean it.

 

Want more communication tips?

5 Cool Ideas book michael angelo caruso

5 Cool Ideas book

Author and motivational speaker, Michael Angelo Caruso, has a free newsletter with tips on how you can be an even better communicator at work and at home.

Subscribe to his 5 Cool Ideas at www.MichaelAngeloCaruso.com

You can also order Michael’s popular 5 Cool Ideas book, which is jam-packed with hundreds of ways to improve your life at work and at home. 

We all have big egos

Thursday, April 11th, 2013

One of my favorite high school teachers passed away last month.  Tweet This

Veronica Caley taught a class called “Isms” at Trenton High School back in the day.  It was an eye-opening class for me, a freshman at the time.

Ms. Caley taught us about capitalism, socialism, communism–well, you get the idea.

We also learned about:

/ Geo-centrism – the belief that most things are happening around where you are

/ Ethno-centrism – the belief that your ethnicity is the most important or “central”

/ Ego-centrism – the belief that you are more important than others, at least some of the time

 

Ego — your best friend or your worst enemy

Sigmund Freud michael angelo caruso ego blog

Sigmund Freud

Sigmund Freud first described ego as the part of personality that strikes a balance between the basic urges of the id, the moralistic demands of the superego, and the realities of the world around us.

Freud believed that the id was the part of personality made up of all our unconscious desires, wishes, and needs. The ego helps satisfy the demands of the id in ways that are both realistic and socially appropriate.

Today, most of us associate ego with inflated self-esteem or self-concept.  If you think too much of yourself people might say “you have a big ego.” 

 

Everyone has a “big ego”

DBusiness magazine michael angelo caruso blog

DBusiness magazine

The premise of ego-centrism resonates because a person needs to think of himself or herself first when it comes to survival, comfort, emotional needs, and so on.

But ego can work against you.  Read my article in DBusiness magazine on how ego can negatively impact your marketing decisions.

I’m known as a “motivational speaker” who speaks to work teams to “boost morale” and help people feel better about their jobs.

What I really do is help people feel better about themselves.

More importantly, I help members of work teams relate to other team members with a simple exercise.  

This exercise forces–er, I mean encourages the listener to consider that the person sitting on either side of him also has a very personal perspective of the world. It’s actually a fun little bit. 

This group exercise works 98% of the time and my clients can’t believe how effective it is.

It works because attendees learn things about each other that they never knew, even though they may have worked together for a decade!

 

We’re all alone in this together

siloing michael angelo carusoTeams fall apart because of people’s tendencies to gossip, silo, compete, and practice ego-centrism. 

If you constantly dwell on why someone is different than you, it becomes difficult to think about all the things you have in common. 

Wives and husbands often fall into the unfortunate habit of focusing on what they don’t like in their spouses.  That’s how the husband becomes a “wasbund.”

 

Do entrepreneurs have too much ego?

michael angelo caruso motivational speakerWe all fluctuate between thinking too much of ourselves and not giving ourselves enough credit.  

I teach people to be better speakers and can promise you that most presenters aren’t very confident until they get coaching. 

That’s why many speaker don’t seem like themselves when presenting.

On the other hand, entrepreneurs, by definition, must have high opinions of themselves, right?

If entrepreneurs succeed, we call them heroes. If they fail, we often refer to them as dreamers.

DBusiness magazine, recently voted the best business magazine in the country, has published my article on how ego can keep us from being successful.  Read my article on ego with regard to marketing here.

 

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Feel free to re-purpose the above article on your website, blog or in your newsletter.  Simply send a message to us stating your intention.

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Michael will help your team members appreciate each other

getting people to do stuff leadership tips michael angelo caruso If you work with people, you have to deal with ego issues–yours and theirs. 

Michael may be available to speak to your work team and help them work together better.  Give his office a call at 248-224-9667.

Meanwhile, check out his audio program, Getting People to Do Stuff and learn how to put ego to work for you.

5 cool ideas on how to be a better presenter overnight

Thursday, February 7th, 2013

Michael Angelo Caruso speaker Acquiring a skill takes time.  About 10,000 hours, if you believe Malcolm Gladwell’s research.

If you want to be a polished speaker, for example, it’s best to immerse yourself in the discipline. 

Allow yourself to grow into the new skill set through a routine of dedicated study, experiential learning, and monitored feedback loops.

But when your boss asks you to assemble an awesome presentation for a major client inside of just four hours, you may have to skip the immersion and dedicated study.

 

Want to be a great speaker, like, tomorrow?

Here are 5 cool ideas that will help you become a better speaker quite quickly.  You might begin improving, by not using the word “like” as frequently.

1.  Search YouTube for the top speakers in your line of work.  Focus on people who are  better presenters than you so you can learn from them.  If you happen upon some crappy speakers, pay attention so you can be reminded of what not to do.

2. Eliminate 10% of your weakest PowerPoint slides right now.  Trust me, no one will miss them, including you.  Start by taking out the slides that have you saying something like, “You probably can’t see this from the back of the room.”

3. Record yourself.   If listening to a recording of yourself will make you want to quit your job, watching a video of yourself may give you thoughts of suicide.  But hang in there (pun not intended, but I kinda like it).  Recording yourself is painful, but it is without a doubt the fastest way for you to discover what needs to be fixed.    

4.  Study a helpful information product, preferably a DVD.  Reading about speaking is like watching the radio to learn how to dance.   

Present like a Pro michael angelo caruso speaker training 5.  All good presentations end with a call to action.  Make sure you conclude every presentation by asking the audience to do something.  The call to action doesn’t have to involve a business transaction.  Learn more from the Present Like a Pro DVD, my best information product on the subject.

From Royal Oak, Michigan-

Michael Angelo Caruso, 248-224-9667

 

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Video marketing gets the word out

Thursday, January 31st, 2013

I’ll show you why video is one of the most effective ways to give a presentation.

As you may know, I teach presentations skills to leaders, salespeople, and customer service reps– skills that one can use in a live, interpersonal setting.  Your work team will always need this type of training.

Yet, when it comes to getting the word out, video is a super-elegant solution that offers tons of advantages.

To see what I mean, watch the following short vid.  Feel free to comment after watching, especially if you like the message. Add your positive spin!

 

 

So what just happened?

Well, the entire clip lasts all of about one minute and 45 seconds, but consider all the “deliverables” to the viewer. 

You get to attend a portion of a lively presentation of an entertaining keynote speaker without traveling or even getting out of your chair.  You learn quite a bit about the world of video marketing. 

You’re reminded of an international service organization called Rotary. 

You learn that it’s a good idea for the President of every company to post a short “welcome” video on YouTube.  Has the leader of your organization done this? 

The video explains that producing this sort of video is easier than one might think.

You also learn a lot about the speaker including his speaking style, tone, pitch, cadence, humor, and that some hair sticks up on the back of his head.  These are things you could never learn from a .pdf or an email or some sort of static link.

Video is kinda fun!

 

Video marketing is da bomb!

Michael Angelo Caruso video marketing Even seasoned professionals occasional flub a live presentation. 

But once you create the perfect video, it plays perfectly ever single time.

Produce most of your videos in “evergreen” format. 

Don’t reference  dates or trendy anecdotes that instantly date your message. 

That way, your vids will be useful and relevant for a longer period.

And did you know that YouTube videos, when posted correctly, can easily outrank websites, blog posts, and Facebook pages?  Bonus!

Don’t get left behind.  Get going on your video marketing today.

Best of luck with your presentations or whatever you’re working on!

 

P.S.  Don’t forget to comment after watching the video or just let me know what you think in the comment area below. 

RIP, Zig

Sunday, December 9th, 2012

Zig Ziglar Michael Angelo Caruso blog

Zig Ziglar

The speaking business has lost one of its best and biggest talents.

Zig Ziglar was the best.  He recently passed away at the age of 86.

There are very few “originals” in my business, so the passing of The Master is a big deal.

An acquired taste for some people, Hillary Hinton “Zig” Ziglar used his southern charm on millions of people through his live events and information products.  He specialized in the topics of motivation, leadership, and selling. 

He and Brian Tracy were the people who inspired me to get into the speaking business.

 

Zig was one of my role models

Ziglar was a master storyteller.  He would drop to one knee as he began to tell a tale. There would be sub-plots and asides, but Zig would sometimes be on his knee for ten or fifteen minutes. 

The stories were always interesting, but you would sometimes hang on every word just waiting for the man to stand up again.  Great speakers always incorporate verbal messages with non-verbal signals. 

Zig had vibrant enthusiasm.  When he got excited, he would sometimes speak around 200 words a minute, then slow down just when he wanted you to focus on a particular message.

The pace of his speech slowed when he was driving home a point as he over pronounced key words in the manner of a Baptist preacher.  Zig’s comedic timing was quite sharp and his lessons were always delivered with humor and a “see you at the top” theme. 

Here’s a video featuring a classic Zig theme:  If you work hard, good things will happen for you.  Watch:

 

Wisdom from Zig

Very few speakers produced the type of brilliant content that Zig Ziglar did.  Of course, his delivery is what made the messages special, but here are some of my favorite “Zigisms”:

 

On selling:

People don’t buy for logical reasons.  They buy for emotional reasons.

Money isn’t the most important thing in life, but it’s reasonably close to oxygen on the “gotta have it” scale.

 

On leadership:

You cannot perform in a manner inconsistent with the way you see yourself.

Remember that failure is an event, not a person.

  

On attitude (which can be applied to both leadership and selling):

People often say that motivation doesn’t last. Well, neither does bathing – that’s why we recommend it daily.

Your attitude, not your aptitude, will determine your altitude.

A lot of people quit looking for work as soon as they find a job.

If God would have wanted us to live in a permissive society He would have given us Ten Suggestions and not Ten Commandments.

You can’t make it as a wandering generality. You must become a meaningful specific.

You can have everything in life you want, if you will just help other people get what they want.

 

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There’s nothing funny about humor

Monday, September 24th, 2012

Michael Angelo Caruso speaking with humor speakerThere’s nothing funny about humor. 

At least that’s what professional comedians think about the subject.   It turns out that the route to a person’s funny bone is quite strategic and even cerebral.

And the trip to the funny bone often goes through some dangerous territory.  All humor makes fun of something or someone, so the art of comedy should be be handled very carefully.

That’s why so few professional speakers are funny.  Humor is not easy.  

Recently, Detroit’s Metro Times, interviewed several comedians on the art of being funny.  Here are their suggestions, along with a few of my own.   (more…)

Speaking tips from Clint Eastwood

Friday, August 31st, 2012

It’s not that the convention was going badly. 

The 2012 Republican National Convention in Tampa was chugging along thanks to its state-of-the-art technology, tight scripts, and slick production values.  Then the special guest speaker walked on stage.

There had been an interesting mix of professional politicians and average people at the podium.  Most seemed sincere, although many were reading their lines on the teleprompter. 

Something about reading aloud makes audiences think that the speaker doesn’t really mean what he or she is saying.  Don’t you agree?

Anyway, this special guest speaker works in the entertainment business.  He has a long and storied career as an actor and director.  He’s the legend known as “Clint Eastwood.”

 Mr. Eastwood is not new to the art of making speeches. He’s won a gaggle of important film awards that required him to address large audiences.  His films Mystic River, Million Dollar Baby, and Unforgiven have all won Academy Awards. 

Clint is not new to politics, either.  The actor served one term as Mayor of Carmel, California from 1986 to 1988.  He did quite well, too, by all accounts.

So it was fun to see Eastwood stride to the podium.  Most viewers expected a break in the regular rhythm of the convention, but what they got was one of the most unusual speeches in the history of American politics.

 

Most speakers are average

I’ve given over 2,000 paid presentations, including keynotes, training sessions, and other types of presentations, so I know a few speaking tricks.  When I use the word “tricks,” I’m not referring to deception or manipulation.  I never recommend deceiving anyone. 

I use “tricks” in the way that a professional magician tricks audiences when making a rabbit disappear.  Everyone knows that the rabbit doesn’t actually disappear, so no one is truly deceived. 

The speaking tricks that Clint used caused no harm.  They were only techniques that helped him deliver his message amidst a backdrop of average speeches. 

Here’s another way to look at it.  Most speeches are average, but you can deliver a better speech by employing techniques that are different than those used by other speech makers. 

 

Here are the tricks Clint used

Clint Eastwood Michael Angelo Caruso blogEastwood’s primary motif for the speech involved an empty stool next to the podium.  Clint asked us to imagine that President Obama was sitting in the chair so the actor could ask the President some questions. 

He made us wait for the first question, creating anticipation among viewers and audience members.

Clint used questions that drew attention to Mr. Obama’s unfulfilled campaign promises including the closing of Gitmo and how this administration seems to approve one war more than another. 

There was also a pointed jab at Obama for flying a private jumbo jet to visit colleges to talk about student loans. 

Eastwood employed humor, pretending that Obama was telling him to shut-up. 

Some of his most popular crowd-pleasers were based in personal sentiment, such as:

“I never thought it was a good idea for attorneys to become President.”

“You, we, own this country [applause] … politicians are employees of ours.”

“When someone doesn’t do the job, we gotta let him go.”

 

Not bad for an old man

Critics of the speech charge that Eastwood looked less than vital, that his content was inappropriate and too informal, and that hair was in disarray.  In short, that he looked and acted like an old man.

Clint Eastwood, of course, is 82 years-old.

This was not the best political speech of all time.  It was not even a “rah-rah” speech. 

Low-key and laconic, especially for his late evening time-slot, Eastwood at times seemed to be struggling to find the correct words. It had the opposite effect of a prepared reading, which was probably just what the actor-director wanted.

I know that’s what I wanted.  In fact, Eastwood’s terrific, unconventional convention speech made my day.

Judging by the amazing feedback on Twitter, most other Americans felt the same way.

-Michael Angelo Caruso, from Royal Oak, Michigan

 

This article is available for reprint

Michael Angelo Caruso author speakerYou can repurpose this article on your website, blog or in your newsletter free of charge. 

Simply send us a message stating your intentions.  Provide a link to the page and we might even help drive traffic your way. 

You can say that again!

Saturday, August 25th, 2012

Michael Angelo Caruso speaking and writing One of the easiest ways to improve a speech or blog post is to simply take out the extra words. 

Unnecessarily long sentences can make make your message unprofessional and disorganized.  

Sometimes one can clean up the message just by removing instances of redundancy. 

Here are some common examples of how we tend to repeat ourselves:

• advance planning
armed gunman
• circulate around
close proximity
• completely full

consensus of opinion    
• each individual person
fewer in number    
• final outcome
free gift

• future plans
general public
• invited guests
join together
• large in size

major breakthrough
• my personal opinion
on a daily basis
• past experience
past history

• period of time
predict in advance
• red in color
revert back
• round in shape

firm in consistency
• still continues
sum total
• true fact
unexpected surprise

• unsolved mystery
visible to the eye
• 12 noon (or 12 midnight)
7 a.m. in the morning

 

Save your breath

As an added bonus (get it?), let’s include the commonly used question: “Where are you at?”

Drop the “at” from that sentence and the message retains its meaning. 

 

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How I doubled my philanthropy this year

Monday, July 9th, 2012

If you’ve been reading this blog once in a while, you’re probably aware of my audacious New Year’s Resolution.

This year I promised to double my exercise, double my philanthropy, double my time off and double my income.  [Tweet this article and add your endorsement.]

I also promised to update you every three months or so on my progress. 

Doubling my exercise was easy.  I only put in about 20 to 30 minutes three times a week in 2011.  So, as I reported in my first quarter blog post, getting twice as much exercise was as simple as exercising every day.  Mission accomplished, although I returned from Thailand in May with a bruised heal.  I had a slight motorcycle accident if there is such a thing.

 

Doubling my giving through Rotary

Michael Angelo Caruso Troy Rotary president blogPhilanthropy for me is a combination of donating money and time.  I began my year as President of the Rotary Club of Troy, Michigan starting July 1 and have more than doubled my philanthropy as I got ready for the position. 

Of course, I donate money to the club, but even better, I’ve been spending time securing donations from donors and benefactors using a concept called OPM — Other People’s Money.  (more…)

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