Archive for the ‘Personal Development’ Category

Only one PowerPoint slide?!?!?

Tuesday, April 27th, 2010

I haven’t used PowerPoint in over five years.

Call me old-fashioned, but I think it’s more important to use business presentations to establish rapport, build relationships and develop conversation that helps clients.

I can’t understand why salespeople or other leaders would take the trouble to assemble an audience only to say, “Please look away from me to the screen while I turn down the lights.”

If you feel you must use a handful of PPT slides, put them in the middle of the presentation.  This way you can look into the audience’s eyes at the beginning of your talk and at the end.  The end, of course, is where all good presenters stage the “call to action.”

Recently, I started using PowerPoint again, but with a twist . . .


I now use a single slide during my talks

This one graphic image is so powerful, you can hear a pin drop when it appears on the screen.  This slide is all audience members can talk about when the presentation is over.  And get this–the slide usually has no direct connection to the subject of my talk!

What is this magic slide and how can you use a similar technique to strengthen your presentations?

Well, the slide is a very unusual graphic based on a personal story.

When my father was in the hospital a few years back, our family kept a journal at his bedside.  We used the notebook to  track Dad’s progress and leave each other reminders of what to ask the doctors.

Dad even wrote in the journal, especially after the medical team inserted an “NG tube,” and eating tube which kept Dad from being able to speak.

Anyway, about two weeks into his hospital stay, it became clear Dad was failing due to mysterious complications.

We were all looking for clues about how to help him get well, so in a quiet moment, I asked my father what he thought was happening.

Dad's parting words

Dad's parting words

He wrote, “I think I’m improving.”

And then, he died the next day.

Although this story and the accompanying slide are not usually the core message of my speeches, it’s incredibly easy to integrate its optimistic theme.  After all, a dying person who remains upbeat can teach us all a bit about having a better attitude.

Do you see how showing a single PowerPoint slide can be so effective?

I’ll bet you can make a similar arrangement with your speeches and presentations.

I’ll teach you how to use this technique and many of my other presentation tricks during the May 25 teleseminar, How to Give Killer Presentations.  A playback recording is available for this session, but you can order the audio CD version of this topic, if you’d like to listen anytime or share the info with others.

Can you say “no” to PowerPoint?

When does “new” become comfortable? (Part 2)

Sunday, March 21st, 2010
Ed Futa, General Secretary of Rotary International

Ed Futa, General Secretary of Rotary International

Twitter has recently suffered a serious blow to its image.  People are talking (and tweeting) about how many folks sign up for the social media platform and then fall away in the first few months of membership.

This lack of involvement is a problem for many other organizations, as well.

I recently delivered a keynote speech for Rotary in Nashville.  The talk was on leadership, with an accent on membership retention.

Ed Futa, General Secretary of Rotary International and another speaker at the conference, reminded me that the first year of  membership in Rotary is critical because Rotarians who become actively involved during the first twelve months tend to become valuable members.  These people also remain members longer.

Getting people to become active in the organization is a problem that exists for many employers, too.

Employers all over the country are frustrated when they hire new workers only to have the newbies assimilate slowly or not at all.

It usually goes like this:  A first year-employee doesn’t engage because he is new.  The newbie doesn’t engage during the second year because he made it through the first year without really being involved.

During the third year that employee has developed a full-fledged pattern of non-commitment and in the fourth year, he starts looking for another job because he “doesn’t really fit in.”

Ironically, the solution is to raise expectations of the new person and communicate those expectations in no uncertain terms.

Rotary clubs can insist that new Rotarians attend their annual District conference.  Currently, only President-elects and other club officers are expected to attend the conference.

Employers can make certain types of employee involvement mandatory or a condition of employment.  For example, the employer might tell a job candidate, “You’re hired under the condition that you sign up for one of our work committees within the first 30 days of employment. ”

These types of measures help new people become comfortable faster, which is good for business.

When does “new” become comfortable? (Part 1)

Sunday, March 21st, 2010
Old friends reconnect after 30 years

Old friends reconnect after 30 years

I had the pleasure of recently reconnecting with an old friend from college.

I hadn’t seen Chris (Rahi) Hassab for nearly 30 years.  We met as classmates at Wayne State University.

Apparently, our mutual friend, John Austerberry, mentioned my name to Chris so she reached out to me and we arranged lunch.  When we got together, it was like being reunited with a long-lost friend!

But here’s the weird part–Chris and I weren’t that close in school.

Time, however, has somehow made us closer and I felt like we had much in common, even though Chris and I had absolutely no communication for nearly three decades.

Our conversation was remarkably unreserved as we happily shared  personal details about our respective lives–information that we hadn’t shared with each other even back in the day.

How is this possible?  What suddenly made us perceive each other as “safe” confidants?

When does “new” become comfortable?  How can people develop the ability to help relationships blossom faster at work?

Salespeople covet skills that help shorten the selling cycle.  Managers would love to get new employees to plug in sooner rather than later.  Customers adore service providers who can practically read minds.  What is the secret sauce that allows relationships to blossom quickly and easily?

When does “new” become comfortable and how can we get comfortable sooner?

The Perfect Apology–at Work and at Home

Sunday, February 21st, 2010
The perfect apology?

The perfect apology?

[You may reprint this article.  Please include the link to my site -- www.MichaelAngeloCaruso.com  --Thanks for spreading the word!]

Apparently, it’s not easy to master the art of apology. We sure have had enough practice lately.  Governor Mark Sanford of South Carolina, baseballer Mark McGuire, Presidential candidate John Edwards, TV host David Letterman and former New York Governor, Eliot Spitzer are just a few of the famous people who have had reason to issue an acceptable apology.

Except for Letterman–ironically the only professional comedian in the bunch–none of the apologies were taken very seriously.

Tiger Woods gave a very public mea culpa last week, proving that the perfect apology is beyond the grasp of the golf perfectionist.  Most people felt his speech suffered from too much stagecraft.

A while back, the United States Air Force shot a Chinese fighter pilot out of the sky. The pilot had flown too close to an American aircraft and did not respond to radio warnings. The unfortunate incident occurred during peace time, yet the United States did not apologize until months after the event.

When official condolences were finally issued, the language was stiff and heavily cloaked in qualification.  Political analysts surmised that U.S. politicos felt that an apology framed in remorse would somehow be an admission of guilt.

In the business world, warring departments, feuding workers and militant customers can make an apology just as challenging.   Image management and legal exposure often come into play, as well.

Spitzer’s apology, in particular, was a weird scenario.  You may recall that the former Governor got caught in a prostitution ring.   Spitzer resigned and apologized, but never mentioned or admitted that he broke the law.

Whether you’re famous or not, here are 5 Cool Ideas for words that heal at work and at home:

1. Be convincingly sympathetic.
A person’s greatest need is to be understood.   Of course, the best way to be convincingly sympathetic is to actually feel sympathy.  When apologizing, find time to listen to the people involved, even if you don’t necessarily agree with them.  Try not to be defensive.  This shared time is a great opportunity to stage an apology, but not if you’re argumentative.


2. Let people be “right,” even if they are wrong.

In our hyper-competitive society, many people are infatuated with being “right.”  Being right can be complicated because what is “right” for one person may not suit another.  Of course, in order to be “right,” someone has to spend time and energy proving someone else “wrong.”

When apologizing, it’s important to validate the other person.  Allow that person to cultivate and defend his or her opinions.  If you must argue, find ways to take yourself out of the argument by offering non-biased documentation to support opposing views.


3. You can apologize without admitting guilt.

The Merriam-Webster Dictionary lists three definitions of the word “apology.”  The most meaning is “an admission of error or discourtesy accompanied by an expression of regret.”  But an apology is also “a formal justification” such as a defense or an excuse.  The apology is a lost art.

Years ago, attorneys began winning court cases by depicting apologies as an admission of guilt.  An apology is not about admitting culpability or even involvement.  After all, I can tell an employee, “I’m sorry you’ve been so sick,” without actually having caused the illness.  If an employee takes a few days off due to a death in the family, you are certainly within your bounds to say something like, “I’m sorry for your loss” without being implicated in the death.


4. You can apologize without the other person apologizing.

Please forgive me.  These three words will put you on the fast track to healing, especially if they are delivered directly following your apology.  The words “please forgive me,” put the onus on the other person to set aside his or her resentment and anger.


5. Repeat the apology as necessary.

Remember the shampoo label directions when using “please forgive me.”  Repeat when necessary.  This tact worked magic when I first used it with one of my brothers.  I said, “I want to take complete responsibility for the bad things that have happened between us. I’m very sorry and would like to start over.  Please forgive me.”

Can’t remember names? Try this cool technique

Monday, February 8th, 2010

I once earned a speaking engagement by impressing Roxanne Gibbs, editor of The Nation, a prominent Barbados newspaper. I first met Roxanne and five of her friends in a banquet buffet line. Later, she recounted that I remembered all of their names after the meal. Here are 5 Cool Ideas for remembering names.


1. Use a system you can rely on.

People who use a memory device called mnemonics remember Pat’s name because she is wearing purple, but may struggle to recall Pat’s name when she wears brown. Try to remember a person for who they are, rather than what they wear.


2. Use “cluster imprinting” to learn names.

The goal of cluster imprinting is to imprint your brain with the person’s name eight to ten times within three minutes of meeting them. Listen to the person say their name. Then say “Catherine, it’s nice to meet you.” You’ve now heard her name twice.


3. Repetition is a form of practice.

After being introduced, you might say “Catherine, is that Catherine with a ‘C’ or Katherine with a ‘K’?” The person could answer “‘Catherine’ with a ‘C’.” Now you’ve heard the name five times and visualized it at least once. If someone approaches you and Catherine, offer to introduce the new person. “Catherine, do you know David? David, this is Catherine.” At this point, you’ve been imprinted with Catherine’s name seven times.


4. Practice remembering the name right up until you say “goodbye.”

When it’s time to excuse yourself, you might say “It’s been nice meeting you, Catherine,” which makes the eighth time your brain has been imprinted with her name. You are not likely to forget “Catherine.”


5. Use interval training can help achieve total recall.

Try to recall the name at several intervals during the next 24 hours, stretching the time span for each attempt. Another form of interval training is to review rosters and registration lists before and after the meeting.

Have you ever met someone who was really good at remember names? What was your impression of him or her?

Are these really the worst of times?

Thursday, January 7th, 2010

Do you know any negative people?

Some folks have trouble finding the bright side of things. We’re at the beginning of a fresh, New Year, a chance to develop new habits and even a new attitude, but many people have trouble getting with the program.

My mother was one of those negative people. She was a good woman, but I remember her complaining a lot about her husband and her sons.

For various reasons, she wasn’t able to feel good even when her life was going well. When mom was diagnosed with terminal lung cancer in 1992, she was forced to realize that those “negative” years would be the best years of her life. Such a shame.

Anytime is a great time for resolutions and self-improvement, but The New Year is a great time to recognize the sound of opportunity knocking and be grateful for all the good stuff in your life.

These are the best of times, if you want them to be. What do you think? Are these the best of times or the worst of times?

New Year’s resolutions that pay big dividends

Tuesday, December 29th, 2009

31If you’re like me, you’re looking for ways to have a better year starting January 1.

Below are nine  easy ways you can become an even better person in 2010.  Call them New Year’s Resolutions, goals or whatever, they offer a great return on investment.

Many of these improvements offer a double dip.  If you become a better leader at work, for example, you are likely to become a better leader at home or for your condo association.

I’ve created easy-to-read e-books on the following topics and they will be instantly sent to you, when you place your order.  You’ll receive tips you can use right away and the information is very affordable at less than $10 per e-book.

If, from now on, you want to:

1  Serve people better

The secret to improved customer service is more focused dialog with the customer.  Unfortunately, auto-responders, Web site forms, reduced staffing and a faster speed of life tend to reduce the amount of focused dialog . . .

2  Be a more effective leader

Freud–and Aristotle before him–noted that two things motivate most humans.  Effective leaders know how to leverage what Freud called the Pain/Pleasure Principle.  I’m referring to the anticipation of pleasure (which isn’t usually  money) and the avoidance of pain . . .

3  Manage time better

Time, of course, is a limited commodity, but almost all of us can manage time by using systems.  A system, for example, will keep you from losing things, which ultimately saves time . . .

4  Cope with stress

Let’s be clear–stress is not natural.  Sure, there’s good such a thing as good stress, but it is not normal to always be edgy.  Many people are surprised to learn that stress is actually a choice–or more likely, a series of choices . . .

5  Deal with difficult people

I teach how to deal with a dozen types of difficult people.  The first step in dealing with them is to realize that the resulting conflict is because of you, not because of them.  With a couple of easy techniques, your situation can be much better . . .

6  Give better presentatations

One of the easiest ways to become a better presenter is to deliver a unique message.  A simple way to be different than other speakers is to not use PowerPoint.  If you must use a projector, only use it during the middle third of your program because  . . .

7  Negotiate to win

The best negotiations result in both parties wanting to do business again, but the Survivor mentality of modern businesspeople usually a conquer and destroy mentality . . .

8  Start a business

There’s never been a better time to start a business.  Digital products cost practically nothing to produce.  Marketing programs are as inexpensive as ever, thanks to the clever use of social media and video marketing . . .

9  Become known as an industry expert

There are two ways to become an industry expert FAST.  The first is to become known as a speaker in your area of expertise.  The second method is to become a published author.  Self-publishing makes this much easier than you think . . .

As always, you will be completely satisfied with my info products or I will make things right.

“Michael Angelo Caruso is a leader in the field of human development.  An inspirational writer, Michael draws from a wide variety of teachings to help create positive growth for individuals and their companies.”

-Jerry Nehr, President, Creative Discoveries Training and Consulting

Here’s wishing you a safe, happy and prosperous New Year!

Sincerely,

Michael Angelo Caruso

P.S.   For more on the power of New Year’s resolutions at work and at home, read my blog for DBusiness magazine.

Opportunity favors the prepared; get your act together

Monday, January 19th, 2009
Be prepared

Be prepared

The twelve months known as 2008 have been an education for many people.

If we’ve learned anything recently, we should have learned simple two-word lesson, but some of us are still learning, including employees at the Detroit newspapers.

The Detroit News and Free Press papers just announced they will be the first major metropolitan newspaper in the country t not deliver its publication daily.  Slow to embrace the Internet, they’ve even been offering the paper at no charge, but people still don’t want it.

Unprepared for change, newspapers are not just trying to make a profit, they are fighting for their existence.  The newspaper industry’s troubles have been brewing for a while, but people in Michigan are blaming the economy and other issues.  That’s how we know that the two-word lesson still hasn’t taken root.

Of course, it’s not too late to learn (or re-learn) the lesson.  I teach this message for a living, so it breaks my heart goes out to anyone who still hasn’t taken action on this two-word lesson.

The two words are:  Be prepared.

This slogan has been around for a while.  Written by Robert Baden-Powell exactly 101 years ago, the phrase, “Be prepared,” was originally a simple lesson for the scouts.  Yet, “be prepared” is a haunting bit of advice for anyone who was caught cash-poor during the recession.

So, repeat after me . . . “Be prepared.”  One way to stay up to snuff is to be always learning.

If you or your team want to be more successful . . .
If you’ve been waiting for incentive to take action in your career . . .
If you want to be more prepared in 2009 and beyond . . .

Take advantage of the following offer.  There’s something for everyone:

Personal Improvement, 4 one-hour CDs, 4 30-page e-books, including:
- Coping With Stress
- Creating Success Habits
- Time Management
- Dealing With Difficult People

Leadership, 4 one-hour CDs, 4 30-page e-books, including:
- Getting People to Do Stuff
- Meetings That Motivate and Inspire
- How to Give Presentations
- Teaching Remarkable Customer Service

Sales, 4 one-hour CDs, 4 30-page e-books, including:
- Selling More, Better, Faster
- Negotiating for Fun and Profit
- Networking Like a Pro
- 22 Sales Closes That Work

Advanced Business Ownership, 4 one-hour CDs, 4 30-page e-books, including:
- Growing Your Business
- How to Create and Sell Info Products
- Becoming an Industry Expert
- How to Become a Speaker/Author

You can probably take the cost of most professional development materials as an income tax deduction.  (Check with your accountant to be sure.)  Don’t delay your success any longer.  Get prepared for 2009 and beyond.

Order the above materials today and . . . learn your lesson.