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	<title>Michael Angelo Caruso &#187; Customer Service</title>
	<atom:link href="http://www.michaelangelocaruso.com/category/customer-service/feed/" rel="self" type="application/rss+xml" />
	<link>http://www.michaelangelocaruso.com</link>
	<description></description>
	<lastBuildDate>Thu, 09 Feb 2012 22:18:04 +0000</lastBuildDate>
	<language>en</language>
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			<item>
		<title>Hey, Michael, why don&#8217;t you smile more?</title>
		<link>http://www.michaelangelocaruso.com/hey-why-dont-you-smile-more/</link>
		<comments>http://www.michaelangelocaruso.com/hey-why-dont-you-smile-more/#comments</comments>
		<pubDate>Thu, 09 Feb 2012 14:00:48 +0000</pubDate>
		<dc:creator>Michael</dc:creator>
				<category><![CDATA[Career development]]></category>
		<category><![CDATA[Communication]]></category>
		<category><![CDATA[Creativity]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Entreprenuers]]></category>
		<category><![CDATA[Growing Your Business]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[Marketing]]></category>
		<category><![CDATA[Personal Development]]></category>
		<category><![CDATA[Problem Solving]]></category>
		<category><![CDATA[Self improvement]]></category>
		<category><![CDATA[Selling]]></category>
		<category><![CDATA[Speaking]]></category>
		<category><![CDATA[Success]]></category>
		<category><![CDATA[Training]]></category>
		<category><![CDATA[best speaker in michigan]]></category>
		<category><![CDATA[iphone 4s]]></category>
		<category><![CDATA[michael Angelo Caruso]]></category>
		<category><![CDATA[Present Like a Pro]]></category>
		<category><![CDATA[smiling]]></category>
		<category><![CDATA[smiling through doorways]]></category>
		<category><![CDATA[speaker training]]></category>
		<category><![CDATA[zygomaticus]]></category>

		<guid isPermaLink="false">http://www.michaelangelocaruso.com/?p=8986</guid>
		<description><![CDATA[I'm a nice guy. I have a good sense of humor, I like to have fun, and my job as a professional speaker keeps me in front of people all the time. So, why don't I smile more?

I've been asking myself that question lately.

Once in a while, I'll accidentally catch a glimpse of my resting face when my iPhone 4S camera flashes a view of my mug.  Us self-promoters photograph ourselves quite often.

Sometimes, I don't like what I see.

Face it, a smile is an invitation

Like most people, my neutral or resting face is sometimes a bit stern-looking and not very warm.  It doesn't take much to warm up that expression, so I'm going to get better at showing my "smiling eyes."]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>5 cool ideas for starting a team</title>
		<link>http://www.michaelangelocaruso.com/5-cool-ideas-for-starting-a-team/</link>
		<comments>http://www.michaelangelocaruso.com/5-cool-ideas-for-starting-a-team/#comments</comments>
		<pubDate>Sat, 28 Jan 2012 18:33:41 +0000</pubDate>
		<dc:creator>Michael</dc:creator>
				<category><![CDATA[Career development]]></category>
		<category><![CDATA[Communication]]></category>
		<category><![CDATA[Creativity]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Entreprenuers]]></category>
		<category><![CDATA[Growing Your Business]]></category>
		<category><![CDATA[Marketing]]></category>
		<category><![CDATA[Personal Development]]></category>
		<category><![CDATA[Problem Solving]]></category>
		<category><![CDATA[Sales and Marketing]]></category>
		<category><![CDATA[Self improvement]]></category>
		<category><![CDATA[Selling]]></category>
		<category><![CDATA[Success]]></category>
		<category><![CDATA[Training]]></category>
		<category><![CDATA[5 Cool ideas]]></category>
		<category><![CDATA[best speaker in michigan]]></category>
		<category><![CDATA[Elton Mayo]]></category>
		<category><![CDATA[five cool ideas]]></category>
		<category><![CDATA[human resource]]></category>
		<category><![CDATA[michael Angelo Caruso]]></category>
		<category><![CDATA[motivational speaker]]></category>

		<guid isPermaLink="false">http://www.michaelangelocaruso.com/?p=8968</guid>
		<description><![CDATA[Assembling a team can be challenging when team members have different backgrounds, unique personal agendas, and unrelated methodologies.  If it is difficult to get busy people to sit at the same table, it can be much more challenging to get a team emotionally centered.  Here are 5 Cool Ideas to get teams started. 

5 Cool Ideas to Get Teams Started 

1.  A meaningful quote can provide solidarity and purpose. 

We know that a picture is worth a thousand words, but what is a word worth?  Well, a word can be invaluable if it helps center a team on a theme.  A special word can unify and educate.  Introduce a word every day and over time, people will increase their vocabularies.  Share a combination of words like a quote or a song lyric to cultivate passion and a sense of team spirit. ]]></description>
		<wfw:commentRss>http://www.michaelangelocaruso.com/5-cool-ideas-for-starting-a-team/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Don&#8217;t veer for deer</title>
		<link>http://www.michaelangelocaruso.com/dont-veer-for-deer/</link>
		<comments>http://www.michaelangelocaruso.com/dont-veer-for-deer/#comments</comments>
		<pubDate>Thu, 29 Sep 2011 17:00:43 +0000</pubDate>
		<dc:creator>Michael</dc:creator>
				<category><![CDATA[Career development]]></category>
		<category><![CDATA[Communication]]></category>
		<category><![CDATA[Creativity]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Entreprenuers]]></category>
		<category><![CDATA[Growing Your Business]]></category>
		<category><![CDATA[Personal Development]]></category>
		<category><![CDATA[Problem Solving]]></category>
		<category><![CDATA[Sales and Marketing]]></category>
		<category><![CDATA[Self improvement]]></category>
		<category><![CDATA[Success]]></category>
		<category><![CDATA[AAA]]></category>
		<category><![CDATA[best speaker in america]]></category>
		<category><![CDATA[best speaker in michigan]]></category>
		<category><![CDATA[deer]]></category>
		<category><![CDATA[driving]]></category>
		<category><![CDATA[driving tip]]></category>
		<category><![CDATA[habits]]></category>
		<category><![CDATA[michael Angelo Caruso]]></category>
		<category><![CDATA[michigan]]></category>

		<guid isPermaLink="false">http://www.michaelangelocaruso.com/?p=7962</guid>
		<description><![CDATA[I'm speaking in Jamaica and brought some reading material on the trip. 

My September/October issue of AAA Living magazine features an interesting article on the dangers of "deering while driving."  It got me thinking about how humans handle problems.

Apparently, there are 1.5 million car-deer collisions annually.  The magazine states that the crashes kill some 150 people.  These accidents aren't healthy for the deer, either, as hardly any of them are wearing safety belts.

Here's a surprising driving tip

The article lists three ways to avoid an unwanted wildlife encounter:

1)  Stay alert.  Deer are the most active at dawn and dusk.

2)  Deer travel in herds.  If you see one animal, there are probably many more nearby.

The third piece of advice is rather surprising:

3)  Don't veer for deer.  Experts say that swerving is much more dangerous than hitting the animal.  Veering could easily introduce oncoming traffic or an unforgiving bridge abutment into the equation.]]></description>
		<wfw:commentRss>http://www.michaelangelocaruso.com/dont-veer-for-deer/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>5 cool ideas for remembering names</title>
		<link>http://www.michaelangelocaruso.com/5-cool-ideas-for-remembering-names/</link>
		<comments>http://www.michaelangelocaruso.com/5-cool-ideas-for-remembering-names/#comments</comments>
		<pubDate>Fri, 16 Sep 2011 15:45:39 +0000</pubDate>
		<dc:creator>Michael</dc:creator>
				<category><![CDATA[Career development]]></category>
		<category><![CDATA[Communication]]></category>
		<category><![CDATA[Creativity]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Growing Your Business]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[Marketing]]></category>
		<category><![CDATA[Sales and Marketing]]></category>
		<category><![CDATA[Self improvement]]></category>
		<category><![CDATA[Selling]]></category>
		<category><![CDATA[Speaking]]></category>
		<category><![CDATA[Success]]></category>

		<guid isPermaLink="false">http://www.michaelangelocaruso.com/?p=7841</guid>
		<description><![CDATA[I once earned a speaking engagement by impressing Roxanne Gibbs, editor of The Nation, a prominent Barbados newspaper.  I first met Roxanne and five of her friends in a banquet buffet line.   Later, she recounted that I remembered all of their names after the meal.

5 Cool Ideas for remembering names

1.  Use a system you can rely on.
People who use a memory device called mnemonics remember Pat’s name because she is wearing purple, but may struggle to recall Pat’s name when she wears brown.  Try to remember a person for who they are, rather than what they wear.]]></description>
		<wfw:commentRss>http://www.michaelangelocaruso.com/5-cool-ideas-for-remembering-names/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>E-mail introduction for Michael Angelo Caruso&#8230;or anybody</title>
		<link>http://www.michaelangelocaruso.com/e-mail-introduction-for-michael-angelo-caruso-or-anybody/</link>
		<comments>http://www.michaelangelocaruso.com/e-mail-introduction-for-michael-angelo-caruso-or-anybody/#comments</comments>
		<pubDate>Wed, 14 Sep 2011 13:00:53 +0000</pubDate>
		<dc:creator>Michael</dc:creator>
				<category><![CDATA[Career development]]></category>
		<category><![CDATA[Communication]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Growing Your Business]]></category>
		<category><![CDATA[Internet marketing]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[Personal Development]]></category>
		<category><![CDATA[Problem Solving]]></category>
		<category><![CDATA[Sales and Marketing]]></category>
		<category><![CDATA[Self improvement]]></category>
		<category><![CDATA[Selling]]></category>
		<category><![CDATA[Success]]></category>
		<category><![CDATA[Writing and Publishing]]></category>
		<category><![CDATA[best speaker in america]]></category>
		<category><![CDATA[e-mail email]]></category>
		<category><![CDATA[introduction]]></category>
		<category><![CDATA[michael Angelo Caruso]]></category>
		<category><![CDATA[template]]></category>

		<guid isPermaLink="false">http://www.michaelangelocaruso.com/?p=5124</guid>
		<description><![CDATA[E-mail introductions are a fantastic way to help people, build your network, and upgrade your team. 

But it takes a little time to keystroke the verbiage, so I simply save that chunk of text as a template and customize the details each time I use it.

Below, I give you the best way to introduce me, followed by a generic template you can use to save time in the future. 

E-mail introduction for Michael Angelo Caruso]]></description>
		<wfw:commentRss>http://www.michaelangelocaruso.com/e-mail-introduction-for-michael-angelo-caruso-or-anybody/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Get bigshot Facebook friends to help you promote</title>
		<link>http://www.michaelangelocaruso.com/get-bigshot-facebook-friends-to-help-you-promote/</link>
		<comments>http://www.michaelangelocaruso.com/get-bigshot-facebook-friends-to-help-you-promote/#comments</comments>
		<pubDate>Mon, 18 Jul 2011 14:21:16 +0000</pubDate>
		<dc:creator>Michael</dc:creator>
				<category><![CDATA[Career development]]></category>
		<category><![CDATA[Communication]]></category>
		<category><![CDATA[Creativity]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Entreprenuers]]></category>
		<category><![CDATA[Growing Your Business]]></category>
		<category><![CDATA[Internet marketing]]></category>
		<category><![CDATA[Personal Development]]></category>
		<category><![CDATA[Sales and Marketing]]></category>
		<category><![CDATA[Self improvement]]></category>
		<category><![CDATA[Social Media]]></category>
		<category><![CDATA[Success]]></category>
		<category><![CDATA[best speaker in michigan]]></category>
		<category><![CDATA[facebook]]></category>
		<category><![CDATA[linked]]></category>
		<category><![CDATA[michael Angelo Caruso]]></category>
		<category><![CDATA[michigan]]></category>
		<category><![CDATA[royal oak]]></category>
		<category><![CDATA[twitter]]></category>
		<category><![CDATA[youtube]]></category>

		<guid isPermaLink="false">http://www.michaelangelocaruso.com/?p=7309</guid>
		<description><![CDATA[Facebook is the biggest communication revolution since the invention of the telephone. 

Initially a good way to "meet chicks," it's now a solid promotional tool that moves millions of dollars in products and services all over the world.  And for the most part, it's free.

You'd think people would be adding people to their FB network like crazy, yet the average FB user only has between 90 and 145 friends.  Amazing.  ]]></description>
		<wfw:commentRss>http://www.michaelangelocaruso.com/get-bigshot-facebook-friends-to-help-you-promote/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Free marketing advice every Monday</title>
		<link>http://www.michaelangelocaruso.com/free-marketing-advice-every-monday/</link>
		<comments>http://www.michaelangelocaruso.com/free-marketing-advice-every-monday/#comments</comments>
		<pubDate>Mon, 11 Jul 2011 12:00:38 +0000</pubDate>
		<dc:creator>Michael</dc:creator>
				<category><![CDATA[Career development]]></category>
		<category><![CDATA[Communication]]></category>
		<category><![CDATA[Creativity]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Entertainment]]></category>
		<category><![CDATA[Entreprenuers]]></category>
		<category><![CDATA[Funny]]></category>
		<category><![CDATA[Growing Your Business]]></category>
		<category><![CDATA[Internet marketing]]></category>
		<category><![CDATA[Marketing]]></category>
		<category><![CDATA[Personal Development]]></category>
		<category><![CDATA[Problem Solving]]></category>
		<category><![CDATA[Rotary]]></category>
		<category><![CDATA[Sales and Marketing]]></category>
		<category><![CDATA[Self improvement]]></category>
		<category><![CDATA[Selling]]></category>
		<category><![CDATA[Social Media]]></category>
		<category><![CDATA[Speaking]]></category>
		<category><![CDATA[Success]]></category>
		<category><![CDATA[Training]]></category>
		<category><![CDATA[best speaker in michigan]]></category>
		<category><![CDATA[free]]></category>
		<category><![CDATA[free call]]></category>
		<category><![CDATA[michael Angelo Caruso]]></category>
		<category><![CDATA[sample selling]]></category>
		<category><![CDATA[setting the hook]]></category>

		<guid isPermaLink="false">http://www.michaelangelocaruso.com/?p=6558</guid>
		<description><![CDATA[A while back, I did something most people never do.

I started giving away my products and services.  And it's the best thing I ever did for my business.

Every Monday at 4:30 ET, I jump on a conference call to dispense advice on everything from Internet marketing to event planning.  The call-in codes are below.]]></description>
		<wfw:commentRss>http://www.michaelangelocaruso.com/free-marketing-advice-every-monday/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Valuable sales lesson from Lt. Columbo</title>
		<link>http://www.michaelangelocaruso.com/valuable-sales-lesson-from-lt-columbo/</link>
		<comments>http://www.michaelangelocaruso.com/valuable-sales-lesson-from-lt-columbo/#comments</comments>
		<pubDate>Sun, 26 Jun 2011 21:15:18 +0000</pubDate>
		<dc:creator>Michael</dc:creator>
				<category><![CDATA[Career development]]></category>
		<category><![CDATA[Communication]]></category>
		<category><![CDATA[Creativity]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Entreprenuers]]></category>
		<category><![CDATA[Growing Your Business]]></category>
		<category><![CDATA[Marketing]]></category>
		<category><![CDATA[Personal Development]]></category>
		<category><![CDATA[Problem Solving]]></category>
		<category><![CDATA[Sales and Marketing]]></category>
		<category><![CDATA[Self improvement]]></category>
		<category><![CDATA[Selling]]></category>
		<category><![CDATA[Speaking]]></category>
		<category><![CDATA[Success]]></category>
		<category><![CDATA[Training]]></category>
		<category><![CDATA[closing]]></category>
		<category><![CDATA[just one more thing]]></category>
		<category><![CDATA[lt. columbo]]></category>
		<category><![CDATA[michael Angelo Caruso]]></category>
		<category><![CDATA[peter falk]]></category>
		<category><![CDATA[sales trainer]]></category>
		<category><![CDATA[sales training]]></category>

		<guid isPermaLink="false">http://www.michaelangelocaruso.com/?p=7171</guid>
		<description><![CDATA[Peter Falk, who played one of television’s greatest characters, passed away last week, but not before giving salespeople one of the greatest closing techniques of all time.

Falk played Lt. Columbo, a bumbling police detective so unusual, he didn’t need a first name.  Columbo was a true original, a slow-moving, hunched over man wearing a rumpled raincoat and carrying a stogie.

Columbo never seemed to know which way was up—until he solved the crime, usually by tricking the perpetrator into talking too much.]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Social media tips galore</title>
		<link>http://www.michaelangelocaruso.com/social-media-tips-galore/</link>
		<comments>http://www.michaelangelocaruso.com/social-media-tips-galore/#comments</comments>
		<pubDate>Thu, 23 Jun 2011 11:00:24 +0000</pubDate>
		<dc:creator>Michael</dc:creator>
				<category><![CDATA[Blogging]]></category>
		<category><![CDATA[Career development]]></category>
		<category><![CDATA[Communication]]></category>
		<category><![CDATA[Creativity]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Entreprenuers]]></category>
		<category><![CDATA[Growing Your Business]]></category>
		<category><![CDATA[Internet marketing]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[Marketing]]></category>
		<category><![CDATA[Personal Development]]></category>
		<category><![CDATA[Problem Solving]]></category>
		<category><![CDATA[Social Media]]></category>
		<category><![CDATA[Success]]></category>
		<category><![CDATA[Training]]></category>
		<category><![CDATA[Writing and Publishing]]></category>
		<category><![CDATA[California]]></category>
		<category><![CDATA[facebook]]></category>
		<category><![CDATA[Florida]]></category>
		<category><![CDATA[linked]]></category>
		<category><![CDATA[michael Angelo Caruso]]></category>
		<category><![CDATA[michigan]]></category>
		<category><![CDATA[oakland county]]></category>
		<category><![CDATA[tips]]></category>
		<category><![CDATA[twitter]]></category>
		<category><![CDATA[youtube]]></category>

		<guid isPermaLink="false">http://www.michaelangelocaruso.com/?p=7126</guid>
		<description><![CDATA[There are two types of people using social media.

The first type likes to mosey through a do-it-yourself program.  It's a comfortable pace and they have a lot of fun.

The second type is always thirsty for ways to get practical tips that save time and produce revenue.  This group also has a lot of fun, but they also find ways to build brands and make money.

The latter group likes to "Facebook with purpose" and these are the folks who tend to seek me out for help.]]></description>
		<wfw:commentRss>http://www.michaelangelocaruso.com/social-media-tips-galore/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>The second most important web site for your business</title>
		<link>http://www.michaelangelocaruso.com/the-second-most-important-web-site-for-your-business/</link>
		<comments>http://www.michaelangelocaruso.com/the-second-most-important-web-site-for-your-business/#comments</comments>
		<pubDate>Sun, 19 Jun 2011 13:00:57 +0000</pubDate>
		<dc:creator>Michael</dc:creator>
				<category><![CDATA[Career development]]></category>
		<category><![CDATA[Communication]]></category>
		<category><![CDATA[Creativity]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Entreprenuers]]></category>
		<category><![CDATA[Growing Your Business]]></category>
		<category><![CDATA[Marketing]]></category>
		<category><![CDATA[Problem Solving]]></category>
		<category><![CDATA[Sales and Marketing]]></category>
		<category><![CDATA[Selling]]></category>
		<category><![CDATA[Social Media]]></category>
		<category><![CDATA[Success]]></category>
		<category><![CDATA[Training]]></category>
		<category><![CDATA[Writing and Publishing]]></category>
		<category><![CDATA[CDs]]></category>
		<category><![CDATA[facebook]]></category>
		<category><![CDATA[google]]></category>
		<category><![CDATA[Internet marketing]]></category>
		<category><![CDATA[linked]]></category>
		<category><![CDATA[michael Angelo Caruso]]></category>
		<category><![CDATA[social media for work]]></category>
		<category><![CDATA[twitter]]></category>
		<category><![CDATA[youtube]]></category>

		<guid isPermaLink="false">http://www.michaelangelocaruso.com/?p=6943</guid>
		<description><![CDATA[Internet marketers and business owners always ask me where they should be putting their marketing efforts.  Of course, your company Web site is a critical place for you to spend time and money.

But what's the second most important Web site for your business?  I'll give you a hint.

It's not Linkedin.  And it's not your Linkedin business page, although you should have one.]]></description>
		<wfw:commentRss>http://www.michaelangelocaruso.com/the-second-most-important-web-site-for-your-business/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
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