Archive for the ‘Blogging’ Category

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The True Gentleman

Tuesday, March 26th, 2013

Michael Angelo Caruso true gentleman blog leadershipPeople are truly creatures of comfort. 

Recent surveys show that when it comes right down to it, most employees prefer a “comfortable” job over a bigger paycheck. Tweet This

Small wonder, really.  Society has become much more casual in the last decade, right?

The examples are numerous:

/Written and verbal language structure has been compromised.  Spelling isn’t nearly as important as it used to be; auto-correct or bust!  Complete sentences?  A thing of the past.   :-)

/Formalities are viewed as mostly superfluous.  Few people address others by “Mr.” or “Ms.”  Many of us don’t answer the phone or respond to email.  RSVP deadlines are a joke.

/Casual Friday has become Casual Every Day.  People wear blue jeans to funerals and guys wear pants well below their hips. 

 

But a gentleman is still a gentleman

Recently, I ran across a bit of prose that addresses a concept that should never change–the definition of a true gentleman. 

Hopefully, this reminds you of some men that you know.  I’ve reformatted the text to make it a bit more reader friendly.

 

The True Gentleman

by John Walter Wayland

The True Gentleman is the man whose conduct proceeds from good will and an acute sense of propriety, and whose self-control is equal to all emergencies…

Who does not make the poor man conscious of his poverty, the obscure man of his obscurity, or any man of his inferiority or deformity…

Who is himself humbled if necessity compels him to humble another…

Who does not flatter wealth, cringe before power, or boast of his own possessions or achievements…

Who speaks with frankness but always with sincerity and sympathy…

Whose deed follows his word; who thinks of the rights and feelings of others, rather than his own…

And who appears well in any company, a man with whom honor is sacred and virtue safe.

 

Thanks for keeping the bar high

Michael Angelo Caruso motivation speaker author

Fortunately, I meet the coolest people when I’m on the speaking circuit. 

My customers and clients are usually true ladies and gentlemen who are into self-improvement and professional development. 

The people who read my e-mails and blog posts are the best people on the planet.  Of course, I’m referring to you.  You’re welcome.

 

Good etiquette is habit forming

Aristotle said, “You are what you repeatedly do,” only he said it in Greek, wearing only a robe. 

It’s never too late to create good habits such as being on time, using good grammar, displaying strong communication skills, being more organized, and dressing nicer. 

One tip for changing your behavior is called “habit replacement.”

Learn more about creating success habits from my audio CD, Create Success Habits

 

See you online!

Let’s connect on Facebook, Linkedin, Twitter & Google+

Oh, and I’ve posted new videos on YouTube!

 

You can say that again!

Saturday, August 25th, 2012

Michael Angelo Caruso speaking and writing One of the easiest ways to improve a speech or blog post is to simply take out the extra words. 

Unnecessarily long sentences can make make your message unprofessional and disorganized.  

Sometimes one can clean up the message just by removing instances of redundancy. 

Here are some common examples of how we tend to repeat ourselves:

• advance planning
armed gunman
• circulate around
close proximity
• completely full

consensus of opinion    
• each individual person
fewer in number    
• final outcome
free gift

• future plans
general public
• invited guests
join together
• large in size

major breakthrough
• my personal opinion
on a daily basis
• past experience
past history

• period of time
predict in advance
• red in color
revert back
• round in shape

firm in consistency
• still continues
sum total
• true fact
unexpected surprise

• unsolved mystery
visible to the eye
• 12 noon (or 12 midnight)
7 a.m. in the morning

 

Save your breath

As an added bonus (get it?), let’s include the commonly used question: “Where are you at?”

Drop the “at” from that sentence and the message retains its meaning. 

 

Want to reprint this article?

You can repurpose this article on your website, blog or in your newsletter.  Simply send a message to us stating your intentions.  There is no charge for this. 

Consider it a “free gift.” 

Top 13 ways to build your list

Thursday, April 26th, 2012

Michael Angelo Caruso list buidling blog webcam Google guru, Steve Holt and I recently discussed the art of list building on a Google Hangout

I hold this free call every Monday from 4 to 4:30 PM ET.  The call-in codes are posted on my calendar.

As usual, it was a fun call!  I took some notes, too.

 

13 top ways to build your list

1.    Offer of a free report on your website.  Make sure the opt-in window appears “above the fold” in the upper-left corner.  Just ask for the person’s first name and e-mail address if you want the maximum number of people to sign up.  See how I do this on my website.

2.    Collect emails at presentations.  You might have to give something away to get audiences to play with you.  But this kind of permission-based marketing is very lucrative, providing the business cards you collect actually end up in your data base and you don’t chase people off  by sending bad content.  By the way, legitimate bulk e-mail platforms such as Constant Contact and Infusionsoft only tolerate one spam complaint per 1,000 e-mails. 

3.    Advertising opportunities.  People surrender e-mail addresses for tons of reasons.  Honor the CAN-SPAM Act of 2003 and most business associates won’t mind you adding their name to your newsletter distribution list.  The CAN-SPAM law requires that people sending bulk e-mail include a physical address and an unsubscribe link at the bottom of all e-mails.

Michael Angelo Caruso list buidling blog webcam4.    Social media is a free way to build your list.  Stop thinking in silos.  Be clever about getting Facebook, Linkedin, Twitter, and Google + friends to give you their e-mail address.  Again, the trick is to get them to opt-in.

5.    Buy or rent a list.  Neither Steve or I recommended this.  Even if the list contains good e-mail addresses, solid prospects for your business, these poor people will have no idea why you are contacting them.  Since they haven’t opted in, you’ll seem like a spammer, so they will report you as one.  I know I would.

6.    Give people opportunities to share your info.  The easiest ways to do this involve sharing via social media buttons and such.  It doesn’t hurt to encourage people to share, unless you constantly pester people to Like, Share, Add, etc.

7.    Directly ask for additional contacts.  This assertive technique can be fun for everyone if you do it right.  I teach presentation skills, so a lot of my messaging and content is geared for leaders and salespeople.  “Share this with the most successful salesperson you know,” I request.  And people do!  Somehow, it’s easy and fun to identify such a person and comply.

8.    Provide a “Flinstone” sign up list.  Yep.  A clipboard with a piece of paper still works for collecting email addresses.  I urge retail clients to give customers access to a computer so they can do their own data entry or Like my clients’ Facebook page.   

9.   Provide quality content and audience will find you.  Athletes use the phrase, “put the ball in play.”  Amazing things happen when you create, post, and distribute original, high-quality information.  The right people find you.  See how I generate keyword-rich articles for my blog.

10.   Get your articles into existing customers’ newsletters.  When you bother to create short, useful articles people will fall over themselves asking you for permission to publish them.  Be sure to request attribution, which will help you build your list.  

11.   Put a connection offer onto all physical products.  Retail establishments are now putting a “Like our Facebook page” sign on their front doors.  A law firm in Royal Oak Michigan has a bunch of QR codes on their windows.  I spent 15 minutes one cold morning walking around the building scanning the damn things, curious about what info awaited me.

12.   Article swaps and guest blogging.  Remember those articles I mentioned in #10?  Offer related, non-competitive companies a chance to swap articles.  Offer to give them one of your articles even if they can’t reciprocate and you still win!

13.   Place a subtle offer in your e-mail signature.  People forget that your e-mail signature file gets viewed thousands and thousands of times in a single year.  True, many of the people you e-mail are already on your list, but the people they forward your message to are not.  See how I do this.  Click here, then type “Sig file” into the Subject line and I’ll send you my current signature file. 

—–

Michael Angelo Caruso speaks on Facebook

You’re welcome to publish this info!

The above article is available for republication on your blog, website, and in your newsletter.  Simply send a message stating your intent through Michael’s website at www.MichaelAngeloCaruso.com

Would Lincoln have used a Mac or a PC?

Wednesday, February 15th, 2012

Abraham Lincoln bustSteven Spielberg’s terrific movie, Lincoln, is an odd-on favorite to win an Academy Award this year.  We’ll see. 

Meanwhile, in honor of President’s Day, the third Monday in February, here are 5 Cool Ideas on how Lincoln would have used a computer.

1.  Imagine real-time Civil War reports.
Would Abe have preferred a Mac or a PC?  Lincoln was a man of letters, but might have preferred the Mac for its superiority in handling photos and video as he monitored the Civil War.

2.  Video is the best way to get the word out. 
If he had the use of video and YouTube, Lincoln might not have needed seven debates to defeat Stephen A. Douglas during their senatorial race in 1858.  His whiny voice would not have played well, but the Lincoln wit and charisma would have been on full display.
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Presentation training at Michael’s home

Do you ever give presentations? Of course you do!  Everything is a presentation.

Join Michael Michael Angelo Caruso in his home for some very effective speaker training.  This program is only offered a couple times a year.   He’ll feed you twice and give you his insider secrets for giving powerful presentations.  You’ll learn to:

- Be comfortable and natural when you speak
Give a one-slide PowerPoint presentation

- Conquer nerves forever
Get promoted quickly

- Improve sales numbers
Perfect the “trial close” to be sure listeners are with you

- Use body language that persuades like magic
- Get people to do stuff

- Do 6 key things in the first 5 minutes of every talk
- And much more!

This will be an unforgettable day for you and a lot of fun, too!

Present Like a Pro at Michael’s home is limited to only four people, so register today!  It’s the same training he’s given to celebrities, politicians, and CEOs, but available to you at a fraction of the price.  Click the above link for more info and to register.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

3.  You don’t need Powerpoint to leave a lasting impression. 
Edward Everett Michael Angelo Caruso blogLincoln didn’t need Powerpoint to deliver his Gettysburg address.  Elegant and brief, the 272-word speech was given without a bullet points, a fancy handout or even a microphone. 

A man named Edward Everett spoke for two hours prior to Lincoln on that November day in 1863.  No one remembers a thing he said.  (Read Everett’s speech here.)  Lincoln spoke for two minutes and made history.

4.  The computer can save lives.
There’s no telling how much sooner the Civil War would have ended, if Lincoln has used e-mail to communicate with his Generals.

5.  The computer is a very helpful search tool.
It took authorities 12 days to hunt down Lincoln’s assassin, John Wilkes Booth.  In the Computer Age, photographs and video of Booth would have been widely circulated via the Internet.

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Michael Angelo Caruso blogThe above article by Michael Angelo Caruso is available for republication on your blog, website, and in your newsletter.

Simply send a message stating your intent through Michael’s website.

Happy New You!

Monday, January 2nd, 2012

Welcome to 2012–let’s get motivated!

Pleasure before business–Happy New Year to you and your family! I hope 2011 was a fantastic year and that you have lots of good things to look forward to in 2012.

How many times have you exchanged the phrase “Happy New Year” in the last few days?

It turns out that those three words are much more than a passive wish for a good twelve months.

“Happy New Year” is really about the promise of a better future. Some people make specific promises called New Year’s resolutions. I’ve made an audacious and very public New Year’s resolution and have posted it on my blog.

Go “public” with your own resolution by leaving a comment.

Of course, the New Year is ultimately an opportunity for a new you.

Starting now, you, me, everyone has a chance to be more successful and experience even more happiness.

Take 100 seconds to watch this inspirational video.  Click the graphic below to watch the short clip below.

Let me know what you think or simply pay it forward by sharing this YouTube video on your Facebook page.

Meanwhile, Happy New You! (“Click the pic” to watch the video.)

Are you sharing compliments people give you?

Friday, December 23rd, 2011

In the old days (1980s!), business people used to try to get “letters of recommendation” from satisfied customers.

It was a hassle to get people type the document and an even bigger struggle getting the compliments into a format that allowed large groups of people to read them.

social media Michael Angelo Caruso blogToday, it’s much easier because you can just re-purpose what people send you via social media.  Yet, many people are reluctant to recycle the compliments they receive.

Are they too humble?  Are they not thinking strategically about their careers?  Are they lazy?

Maybe all of the above?  All I can tell you is that compliments become third-party testimonials when you share them.


Convert Linkedin posts into new biz

Here’s a great compliment from a Mr. Carlo Abati via Linkedin:

Date: 12/01/2011

Subject: RYLA Students

G’ Mornin’ Michael,

This morning’ our Rotary club of Windsor – St.Clair had the pleasure of handing out the Rotary Youth Leadership Awards Certificates to three very deserving young students.

I’m writing this message to you to let you know how highly they spoke of you, and how you’ve been a GREAT influence on them, especially with regards to leadership aspirations as it relates to their “Student Government” within their respective high schools!

Thanks for everything you do for this program, as I think it’s among the BEST in the nation!

All the Best to you. Ciao, Carlo.


Third-party compliments feel great!

This kind of message makes me feel good.  Makes me look good, too, so I’m re-purposing this Linkedin message as a Facebook Note and as a blog post at www.MichaelAngeloCaruso.com

And another kind message from entrepreneur and fellow professional speaker, Jim Jung:

Jim Jung Michael Angelo Caruso blog

Jim Jung and Michael Angelo Caruso

“If any of you haven’t yet heard Michael Angelo Caruso present at one of his tremendous seminars you are truly missing out. Michael is a resource for great knowledge with tons of meaningful content to help you improve, to grow your business and to grow as an individual.

I’ve had to pleasure to co-present with him and it has always been an honor and a privilege.

Michael is very positive and a pleasure to be associated with. Take the opportunity to get to know him or attend a function where he is presenting. Michael is a person you will want to add to your “must meet” list. I hope we do more together in the future.”

Wow!  Now, even I want to work with that Caruso guy!  I’ve shared this great third-party testimonial on my new Google+ page.


Recycle your compliments

Everyone wins when you share the nice things people say about you.  The other person wins because you’ll be promoting him when you share the source of the compliment.  Your readers win because they get a fresh perspective as to the quality of your work. 

Of course, you win TWICE because this interesting exercise in self-promotion will also improve relationships with those who originated the compliment. 

So go green; recycle compliments!

Top 10 excuses for not being great

Tuesday, November 8th, 2011

Top 10 Excuses For Not Being Great
from www.MichaelAngeloCaruso.com

Michael Angelo Caruso and Oscar blog greatEveryone has the ability to be great.  In fact, greatness is probably the most natural of all achievements.  So why don’t more of us achieve greatness?  One reason is that we get in our own way.  Another reason is that we often don’t receive the right amount of encouragement.

By the way, there are varying degrees of greatness.  You may never win an Oscar, for example, but you may get to hold one.  :-)

Here are the top ten excuses for not being great, along with some quick  advice on how you can achieve greatness.


Top 10 excuses for not being great


1. You don’t know how.

Huh? You’re kidding, right? You don’t know how to do something? I have one word for you: Google.

Need a book? Your public library has thousands and you won’t have to wait in line because nobody goes there.

Need tutelage? Hire a coach.

Information is more accessible now than any other point in history and most of it is free. Get good at accessing what you need to know. It’s your ticket to greatness.


2. You don’t know the right people.

As with information, people are more accessible than ever before. Nearly anyone you need to know can be found on Twitter, Facebook, Linkedin or YouTube.

Make yourself a little more available and you’re half way there.

The average person actually stops trying to be likable as he or she gets older. Most people on Facebook sign up about 145 friends and stop. Become a bit more psychologically attractive and you will connect with the right people.


3. You don’t have the money.

Dollar sign Michael Angelo Caruso blogThis is a math problem everyone can solve. There are two major ways that you can have more money.

The first way is to reduce expenses and save the extra money for whatever you’d like or need. Create a strict budget, and set aside a portion of your income. This may include sacrificing, a lost art among a society that strongly identifies with comfort.

The second way to have more money is to earn more. See “comfort” above. You can earn more by getting a better paying job, also known as “leaving your comfort zone.” Earning more often means working harder or at least applying yourself.

Would you like to double the amount of money you earn now? Get a second job! If you really want the money, you’ll do it.

One of the easiest ways to earn money is to proffer your intellectual property. You can do this by creating a short e-book that offers information on how to do something. You’re probably really good at something, right?

Tell others how to do it in a Word document, save the document to a .pdf that you can sell online and off. Sell ten e-books at $10 each and you’ll have an extra $100.

It doesn’t matter who you are, where you live or what the economical climate is like. Money is all around you. Go get it.


4. Someone else is already doing it.

Which came first, Copyblogger or Problogger? Groupon or Living Social? Dyson or Hoover? Yahoo or Hotmail?

You don’t know? Very few will people will care if you’re not first to market as long as your offering has a unique and worthwhile value.

A guy named Elisha Gray filed for a patent on a new invention called the telephone three hours after Alexander Graham Bell.

Count on it. Someone, somewhere is already doing what you’re doing. Work around them.


5. You’ll get to it later.

Maybe you’ll be great later. But history teaches us that life introduces all sorts of distractions in the game of life.

Face it, you’re only going to get busier.

Now is the time to put “greatness” on your calendar. Schedule it, then accomplish it. It’s called “greatness” partly because it’ll make you feel great!


6. You’re not ready for that level of success.

Success is a head game of sorts.

You’re trying to achieve something new, so how do you ever really know if you’re ready? What does “ready” even mean?

Stop making excuses and realize you’ll like life better when you’re in a better place.

Oh, you’re ready, trust me. And if greatness occurs and you’re not ready, you’ll get ready in a hurry.


7. There are too many obstacles.

This is true, but it’s not a good excuse for dodging greatness.

Heroes do things that others are unwilling or unable to do.

To find the treasure, you must be born into misfortune, get beat up by bad guys, be betrayed by your best friend, find love and lose it, and have a really bad accident.

And then, after you’re totally exhausted, you get to slay a dragon.

Hey, if being a hero was easy, everyone would do it.


8. You don’t have a (good) website.

A killer website is always useful for success and greatness. But if you don’t have one, you have options. If your current crappy website needs a redesign, hire someone to redesign it.

Meanwhile, you can promote, brand, and even sell from a free blog site. Post on other people’s blogs, but never promote yourself without permission. There are clever ways to sell on social media platforms.

Many people make money from affiliate marketing, which allows revenue to flow to you after you recommend products and services to your distribution list.

Website, schmebsite.


9. You’re too tired.

Being tired all the time is not normal.

Good health is important and certainly makes it easier to be great. Sufficient rest is part of good health. Go to bed earlier, if necessary, but establish a working rhythm that feels like success.


10. You’re just not confident enough.

There are two ways a human being comes into intelligence: genetic predisposition and learned behavior. Confidence is a learned behavior.

Listen to self-help programs and motivational messages. These total strangers will say things to you that your loved ones will not. It sounds implausible, but if you listen often enough to the right people, you will begin to believe there is greatness in you. And you know what? There is!

I blog on Monday, am asked to do a radio interview on Tuesday

Monday, June 27th, 2011

Michael Angelo Caruso uses blog to get interviewsMany people complain that they don’t get any juice from their blogging activity.

The problem is usually related to one of two issues.

1) Not enough people are seeing the blog.
2) The blog topic isn’t interesting enough.

By “interesting,” I mean relevant and by “relevant,” I mean something that is in the news. Extra points, if the blog topic is related to what you’re marketing.

Never forget that the Internet works on keywords, so your blog has a better chance of being read if it contains the most popular keywords of that particular day. A good place to get your daily keywords is from news sites, such as www.CNN.com.

Here’s how this formula worked to a tee for me this week.

Peter Falk, TV’s Lt. Columbo, died late last week. I posted a blog about how Columbo’s famous “just one more thing” line became an effective selling tactic and pushed it out to my social media platforms.

Radio show morning host, Michael Patrick Shiels, a connection in my vast social media network, read the blog and had his producer contact me for an interview.

(By the way, another author/speaker in my city also had the idea to post about Columbo, but he incorrectly spelled the name “Colombo,” which no doubt reduced his number of original views.  Spelling counts, people.)

You can hear the interview tomorrow morning, Tuesday, June 28 at 6:45 AM ET at MichiganTalkNetwork.com.

Of course, once the interview was booked, I reposted the same topic along with the new development to squeeze extra juice out of the topic.  I might even create an “epilogue post” after the interview is completed.

Good luck with blogging and all your marketing efforts!

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Anyone can blog.  Listen to Michael Angelo Caruso interview with Paula Parisot, a soccer mom and paid blogger.  The 60-minute audio CD is titled, Blogging for Profit.

Social media tips galore

Thursday, June 23rd, 2011

Michael Angelo Caruso social media tipsThere are two types of people using social media.

The first type likes to mosey through a do-it-yourself program.  It’s a comfortable pace and they have a lot of fun.

The second type is always thirsty for ways to get practical tips that save time and produce revenue.  This group also has a lot of fun, but they also find ways to build brands and make money.

The latter group likes to “Facebook with purpose” and these are the folks who tend to seek me out for help.

Here’s a partial list of what I teach in my social media sessions, which will help you improve your business almost immediately.  This program includes dozens of proven strategies for securing a stronger Internet presence using Facebook (FB), Linkedin (LI), Twitter (TW), and YouTube (YT).

This is non-technical content:


Facebook is the New White Pages

- Learn how social media will help your biz when you use it as a system
- Appreciate how FB, LI and TW are alike and different
- Grow your friend list without getting slapped by the “Facebook police”
- Use Michael’s “3K Klub” trick to get FB friends to help you sell
- Protect your name online; learn valuable image marketing tips
- Discover the single best way to engage Facebook friends
- Add 100 additional connections in a flash
- Arrange for your FB posts to go to Twitter at the same time
- Use the “Notes” tab to provide more content
- Get Michael’s proven strategies for micro-blogging
- Improve dialog 0n FB, so you’re getting more biz and less small talk


Linkedin is the New Yellow Pages

- Get the most from cyber-introductions
- Learn LI’s best (hidden) feature
- Build a highly qualified list of prospects on Linkedin within 30 days
- Get a secret way to direct message groups of Linkedin contacts
- Arrange five more key Recommendations on Linkedin
- Learn clever ways to re-purpose those testimonials
- Leverage the power of LI groups
- Use LI polls to test-market ideas
- Market targeted messages to Linkedin sub-lists
- Why you should post .pdfs, even though Google can’t read’em
- Use Linkedin to push your competition off the first page  search results


Twitter, Video Marketing and How They Work Together

- Use Twitter as early warning system for customer service issues
- Connect your social media platforms
- Harness the awesome power of video marketing
- Learn why Twitter is more important than FB and LI combined
- Establish a Twitter presence by making 100 your firs day
- Improve your Twitter page background and readability
- Integrate your social media marketing with your regular distribution list
- Schedule your Tweets to occur 24×7
- Learn Video production secrets to save you tons of time and money
- Keep YT from recommending your competition in “related” vids
- Use video marketing to get happy customers to sell for you


Let’s talk!

Your first consultation is free! Just give my office a call at 248-224-9667.  Let’s get the word out.

Oh, and you’re doing social media wrong

Thursday, June 9th, 2011

Is social media not fun for you anymore?

Lots of people are frustrated by Facebook and confused by Twitter.  They’re spending lots of time posting and setting up business pages, but not getting much for their efforts.

When things aren’t going right, it can be helpful to look at what you’re doing wrong.  I can help you in at least two ways.

1.)  I’m holding a cool social media event on Tuesday, June 14 in Troy, Michigan.  This event really is social.  There’ll be food, drink, music, and conviviality, whatever that is.

2.)  If you can’t attend, you can get the content on audio CD.  Use the Coupon Code SOCIAL to save a whopping $33, if you order within the next 24 hours.

Either way, you’ll get a ton of great information on how to improve your situation using the most revolutionary communication tool since the invention of the telephone–social media, baby.


Can I be direct with you?

Internet marketer, Michael Angelo Caruso, gives social media training.  I think one of the reasons for my success in the speaking and training business is that I’m a direct person.  I tell clients what they’re doing right and I tell them what they’re doing wrong.  I tell them exactly how to improve.

Not everyone likes my style.  Heck, I don’t like being told I’m wrong.  But when I get over my ego issues and really pay attention, I improve.

So, here I go again, being direct.  I hope it helps you improve.  Based on what I’m seeing out there…


Here’s what you’re doing wrong on social media:

Your accounts are stagnant.

You’re busy on Facebook, but not productive.

You’re selling too much and closing too little.

You follow the wrong people on Twitter.

You don’t allow comments on your blog.

You add people online, but don’t follow up in any meaningful way.

You have ads on your blog.

You’re not using RSS feeds.

Your blog posts are too short.

Your videos are too long.

You don’t follow people back.

You curse online.

You don’t “Facebook with purpose.”

You push the same updates to every platform.

You don’t edit your photos before posting.

You’re not producing enough content.


Want to know more?

Want to fix what’s wrong?  Wanna know what you’re doing right?

Then attend my great social media event on Tuesday evening, June 14 at the fabulous Tre Monti restaurant in Troy, Michigan.

If you can’t attend, order my Social Media That Works program on (4 audio CDs).  Use Coupon Code:  SOCIAL to get 1/3 off; save $33, but only for the next 24 hours!)

Let’s get your social media campaigns humming so more people can purchase your great products and services!

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