Dealing With Difficult People AUDIO CD & E-BOOK 
$39, Buy 5 audio CDs for only $25 each
Difficult people are everywhere
Challenging personalities are here to stay. Communication consultant, Michael Angelo Caruso, has identified a dozen or so personality styles that really impact our lives at work and at home.
He teaches how to properly identify the type difficult person and how to best cope with him or her. The main idea is to adjust your style.
This 60-minute audio CD comes with a 30-page, companion e-book. You’ll learn to:
- Stay calm when things are heat up
- Accept that confrontation is good for you
- Sharpen strategies for outsmarting the Owl (Know-It-All)
- Use great techniques for dealing with the Possum (Fake Know-It-All)
- Hush the Hyena (Gossip)
- Diffuse the Tazmanian Devil (Time Bomb)
- Deal with entitlement-based employees
- Reduce stress from difficult people
- Discover coping strategies for over 10 types of difficult people
- Employ effective conflict resolution techniques
- Get to know and actually admire your difficult person
- Stop the “charging bull” from stampeding you
- Out fox the fox
- Never say “calm down” to an excited customer
- Stop the “puppy dog” personality from ruining your image
- Master the magic phrase that gets lazy people to work
- Stop trying to change negative people
Summary
Personality style is not the best predictor of success. If you want to be successful with difficult personalities, don’t try to make them change. Instead, learn to adapt to their styles using the techniques provided in this great program.
Related products: If you’re interested in personal improvement, get the best value by purchasing FastLearnerAudio1, which contains the Dealing With Difficult People audio CD, the companion e-book and three other important topics for personal improvement.
People who have purchased the above info product have also purchased Stress Busters for Busy People (audio CD & e-book), Hmmm . . . Little Ideas With BIG Results (booklet) and Meetings That Motivate and Inspire (audio CD & e-book).
