Dealing With Difficult People, audio CD and e-book 
$39, Buy 5 audio CDs for $25 each
Dealing With Difficult People, audio CD
Challenging personalities are here to stay. Communication consultant, Michael Angelo Caruso, has identified a dozen or so personality styles that tend to impact our lives at work and at home.
He teaches how to properly identify the type difficult person, and how to best cope with him or her. The secret is in learning to adjust your style.
This 60-minute audio CD comes with a 30-page companion e-book. You’ll learn to:
- Stay calm when things are heat up
- Accept that confrontation is good for you
- Sharpen strategies for outsmarting the Owl (Know-It-All)
- Use great techniques for dealing with the Possum (Fake Know-It-All)
- Hush the Hyena (Gossip)
- Diffuse the Tazmanian Devil (Time Bomb)
- Deal with entitlement-based employees
- Reduce stress from difficult people
- Discover coping strategies for over 10 types of difficult people
- Employ effective conflict resolution techniques
- Get to know and actually admire your difficult person
- Stop the “charging bull” from stampeding you
- Out fox the fox
- Never say “calm down” to an excited customer
- Stop the “puppy dog” personality from ruining your image
- Master the magic phrase that gets lazy people to work
- Stop trying to change negative people
If you’re interested in personal improvement, save money by purchasing FastLearnerAudio1, which contains the Dealing With Difficult People audio CD, e-book and three other topics.
