Teaching Remarkable Customer Service, audio CD

$39, Buy 5 and pay only $25 each

Remarkable service is about engaging customers in a memorable, personal way.   Providing such service doesn’t have to be expensive.   In fact, some of the most effective techniques are free.

A strong and consistent service program is an excellent way to maintain a customer base.   Plus, providing remarkable service is just the right thing to do.

This 60-minute audio CD comes with a 30-page companion e-book.   Both have great tips on teaching remarkable customer service, including:

-  How to establish positive expectationeven with “reluctant” customers
-  Learn to use the “Reward/Consequence Proposal”
-  Tips for active listening
-  How to develop a Unique Selling Point
-  Borrow ideas from outside your industry
-  Specific customer service ideas for the retail sector
-  Create irresistible value propositions for customers
-  Specific customer service ideas from the restaurant industry
-  Cool service ideas from professional salespeople
-  5 cool ideas for knowing and remember your customer’s favorite word
-  Disney’s 7 customer service secrets
-  How Michael created a “Wow” experience at the Academy Awards
-  Special customer service techniques you can use on the phone
-  How to deliver bad news to a customer
-  Strategies for dealing with angry customers

Every company in the world offers its version of customer service, yet few of these organizations deliver anything resembling anything resembling remarkable.   When customers have a remarkable customer service experience, they will literally talk about it.

Plus, it’s easier to re-sell an existing and happy customer than it is to convince a new prospect.  The ability to teach remarkable customer service skills to your team is critical to your success.