Teaching Remarkable Customer Service E-BOOK 
$9.95
Service can increase revenue by 20% or more
Remarkable service is about engaging customers in a memorable, personal way. Providing such service doesn’t have to be expensive. In fact, some of the most effective techniques are free.
A strong and consistent service program is an excellent way to maintain a customer base.
This 30-page e-book contains great information on teaching remarkable customer service, including how to:
- Establish positive expectation even with “reluctant” customers
- Use the “Reward/Consequence Proposal”
- Benefit from active listening
- Develop a Unique Selling Point
- Borrow ideas from outside your industry
- Use customer service ideas for the retail sector
- Create irresistible value propositions for customers
- Use specific customer service ideas from the restaurant industry
- Enjoy cool service ideas from professional salespeople
- Remember your customer’s favorite word
- Adopt Disney’s 7 customer service secrets
- Learn Michael’s “Wow” experience at the Academy Awards
- Use unique customer service techniques on the phone
- Deliver bad news to a customer
- Develop strategies for dealing with angry customers
Summary
Every company in the world offers its version of customer service, yet few of these organizations deliver anything resembling anything resembling remarkable. When customers have a remarkable customer service experience, they will literally talk about it.
Of course, it’s easier to re-sell an existing and happy customer than it is to convince a new prospect. Plus, providing remarkable service is just the right thing to do.
Recommended products and programs
People who have purchased this e-book have also enjoyed Getting People to Do Stuff (CD and e-book), Being the Best (DVD) and Networking Like a Pro (e-book).
Michael offers a keynote speech on the topic of customer service, as well. Contact his office with the date of your event and for other information.
